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Job Description

To ensure that our clients have partners to support them in their success, you will leverage your knowledge of Computer Science, ability to research, analyze and interpret and provide exceptional second level reactive technical support to clients.

S&P Capital IQ is seeking a Product Support Engineer to join the Technical Product Services (TPS) team. TPS is a global team of client-facing technologists with wide-ranging responsibilities that include client support, product services, and infrastructure support.

Work Shift

This is a night shift role. However, you will be expected to be flexible around working in morning and evening shift as well.

Qualification:

Bachelors in Computer Science, Information Technology and/or Software Engineering alongwith minimum of 2 years of experience in a technical product support role.

The Career Opportunity

S&P Global Market Intelligence is a results-focused meritocracy. We set high standards and value accountability. We seek to identify and reward exceptional performance with growth opportunities. Based on planned growth & initiatives, you can emerge to a Product Expert level and/or more and act as a resource for the team, particularly mentoring your teammates in offices across the globe.If you’re a self-starter who is ready to take challenge of learning and managing multiple data sets within our covered industries, then this is the opportunity for you. Here you can coordinate with various functional groups across S&P Global Market Intelligence and learn a multitude of skills as well as gain expertise in various areas.

Responsibilities:

  • Serve as a technical escalation point for S&P Capital IQ products, working directly with international clients to resolve challenging technical issues
  • Analyze patterns of client issues and help to design long-term solutions
  • Write and maintain technical product documentation
  • Help improve and refine our support processes and tools
  • Provide internal support for Skytap, a flexible virtualization platform used to replicate complex client

Required Qualifications

  • Exceptional oral and written communication skills
  • Strong knowledge of the Windows desktop platform and working knowledge of the Windows Server platform
  • Software troubleshooting experience, including analysis of log files and stack traces
  • Working knowledge of MS Office and basic computer networking concepts  

Experience with the following would be a plus:

  • Programming (especially .NET)
  • Scripting (especially batch script, VBScript and/or Ruby)
  • Software QA
  • Technical writing
  • Advanced Excel modeling
  • Advanced network troubleshooting
  • Software deployment and/or virtualization technologies

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Degree Title:
Computer Sciences, Information Technology and/or Software Engineering
Career Level:
Experienced Professional
Experience:
1 Year - 3 Years (You must have a minimum of 2 years of experience in providing level 2 technical support)
Apply Before:
Oct 15, 2016
Posting Date:
Sep 15, 2016
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S&P Global Market Intelligence

Banking/Financial Services · 1001-1500 employees - Islamabad

At S&P Global Market Intelligence, we know that not all information is important—some of it is vital. Accurate, deep and insightful. We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive a ...Read More