Assistant Manager After Sales/Customer Services
TCL Electronics Pakistan (Pvt.) Ltd.
Lahore , Pakistan
Posted Oct 16, 2014
Job Purpose
Assistant Manager Customer services ensure that the needs of customers are being satisfied. His aim is to provide excellent customer service to the customer/ end user and to promote this idea throughout the organization they work for. He should be well organized, a good negotiator and can work with people at all levels.
Duties and Responsibilities
providing help and advice to customers using organization's products or services;
communicating courteously with customers by telephone, email, letter and face to face;
investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
handling customer complaints
keeping accurate records of discussions or correspondence with customers;
analyzing statistics or other data to determine the level of customer service your organization is providing;
writing reports analyzing the customer service that organization provides;
developing feedback or complaints procedures for customers to use;
developing customer service procedures, policies and standards for your organization or department;
meeting with other managers to discuss possible improvements to customer service;
training staff to deliver a high standard of customer service;
leading or supervising a team of customer service staff;
learning about organization's products and keeping up to date with changes;
keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.
Job Details
TCL Electronics Pakistan (Pvt.) Ltd.
TCL stands for “The Creative Life,” a slogan that represents TCL’s aspirations of building one of China’s most innovative and resourceful enterprises. Founded in 1981, TCL is one of the largest consumer electronics enterprises in China with a global presence. TCL Corporation has three listed companies: TCL Corporation (SZ.000100), TCL Multimedia (HK.1070) and TCL Communication (HK.2618). Currently, TCL Corporation has set up four business units – TCL Multimedia Holdings, TCL Communication Holdings, China Star Optoelectronics Technology and TCL Home Appliances Group, as well as six business groups – System Technology Unit, Techne Group, Emerging Business Group, Investment Group, Highly Information Industry and Real Estate Group. Over 30 years of consistently diligent efforts along with China’s reform and opening-up policy, motivated by the company’s focus on dedication and innovation, TCL has grown into a leading enterprise in China's electronics information industry. In 1999, TCL began forging its path into the globalized market. After years of promoting its brands in the emerging markets and partnering with well-established brands in the European and American markets, TCL is the pioneer in the drive for Chinese enterprises seeking both domestic and international recognition./p
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