Posted Sep 20, 2016 1 views
Motivate a team of engineers through performance coaching, career planning, and setting education objectives.
Must be readily available to work on technical solution
Escalation point for all technical issues
Ensuring other team members are involved and skilled in more technical areas
Able to demonstrate high initiative and ownership of issues
Able to work at a fast pace and achieve pre-determined goals
Able to work at a high level independently, utilizing other resources with good judgment
Able to make customers feel great about their support experience regardless of the outcome via high level, polished customer and relationship management skills
Responsible supporting infrastructure technology implementations in Technology Support Services
Must be able to act as a leader and set the example both technically as well as with all other employee responsibilities within his/her team
Good written, verbal and interpersonal skills
Provide subject matter expertise, advice and consultancy for assigned technology and infrastructure systems
Ensuring security and confidentiality is maintained at all times
Managing assigned projects and program components to deliver services in accordance with established objectives.
Must be ready and willing to commit to continuous education, certification and self-improvement
Excellent analytics and problem solving skills with the ability to provide quick resolution to problems.
Any other duties (Technical/Non-Technical) as assigned by management
To plan the support activities and segregate the level of support with priorities
Supervise team of technical people.
Customer meeting, presentations and technology implementation plan
Positioning of a specific product against customer business needs, information sharing of selected product with customer
Understanding of customer requirement and product positioning
Leading the event and facilitate the customer with all the related materials and responding the all related queries to boost and keep up his interest for the same
Acquire and maintain appropriate skill level by taking web based trainings/exams, ILTs and partner portal that are communicated by higher management time to time.
To provide trainings to corporate clients
Job Details
Techaccess Pakistan Private Limited
Techaccess is Regional System Integrator, delivering intelligent business solutions, technical support and a diverse range of IT services to Our Clients. With offices in Pakistan, U.A.E and Africa, Techaccess adds consummate business value to industries through Consulting, IT Infrastructure and Enterprise Management. Over a decade of experience and having been certified from the ISO 9001:2008 Standard, makes us optimally equipped to provide effective solutions with comprehensive consolidation. Techaccess provides clients with the information they require to support their strategic IT decision making. Detailed technical advice and knowledge is provided through our team of highly qualified IT specialists and consultants. Our customers range from small, fast-moving organizations, through to large nationwide corporations, each with an individual set of needs and objectives. We have successfully completed and are maintaining mission-critical projects in Government, Telecommunications, Defense, Oil and Gas, Banks and Financial Institutes and other important sectors in Pakistan. Our successes mirror our ambition and we pride ourselves on the manner in which we manage both our customer and business partner relationships. Our future is based upon our ability to adapt to technological change and to appreciate our customer’s needs.
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