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VOIP Solutions Specialist

Touchstone Communications

Multiple Cities, Pakistan

Posted Aug 09, 2016 957 views

PKR. 80,000 - 150,000/Month

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Job Description

To provide technical, operational, application and management information in support of telecommunications services to business operations. Develop, implement and manage best practice and use of Call Centre IP telephony and associated services to meet business objectives.

Essential functions and responsibilities:

  • Develop and maintain continuity of telecommunications services related to Touchstone Technical Setup.
  • Coordinate with the business operations teams to develop, implement and manage call center IP Telephony solutions
  • Direct and manage the infrastructure to enable inbound, call flow, work groups and IVR plus outbound campaigns
  • Proactively manage costs of key suppliers for telephony software, infrastructure and services with budget oversight
  • Lead enterprise level telecoms and network architecture upgrades including: WAN / LAN; VoIP; SIP
  • Manage Dialer  Business Continuity Management
  • Budget oversight and commercial negotiation with vendors
  • Control and alignment with legal, regulatory and compliance processes and guidelines (FCA)
  • Successful creation, deployment and management of Call Centre Telecoms processes and practices via availability of Dialer services.
  • Delivery of telecommunications projects on-time, within budget and to the agreed standards.
  • Accurate and timely delivery of dialer performance metrics requested by the business
  • Effective Dialer  upgrades, changes and deployments
  • Reduction of incident and problems instances in VOIP and Dialer Solutions
  • Successful contract negotiation with outsourced suppliers

Technical Skills

  • Hand on configuration experience on couple of Advanced Call Centre Dialer Solutions (Aspect, Five9 etc.)
  • Extensive experience of advanced Telecoms in a call center running in/outbound hybrid campaigns.
  • VoIP - SIP; TCP/IP; WAN/LAN; IVR, QoS
  • IP Network / SIP / VoIP Telephony
  • Strong - Cisco, LAN, WAN, VPN networking technologies, Routers, Switches (preferably with a CCVP, CCNP or CCNA) & Proven exp within a Network support role
  • Strong experience in  supporting Voice network technology - VoIP
  • Knowledge of SIP, IP and H.323 protocols
  • Additional/Optional Skills; Cloud communications, VMWare, Microsoft Lync, Microsoft technologies, Microsoft certifications, Linux, Unified Communication
  • Good understanding of Unix/Linux

Education / Experience

  • BS (IT/Telecome/CS/SE or equivalent )
  • Minimum of 5 years’ experience in VOIP/dialer management
  • Minimum of 3 years’ experience as a leader in call center operations

Skills Advanced Call Centre Dialer Solutions (Aspect, Five9 etc.), VoIP - SIP; TCP/IP; WAN/LAN; IVR, QoS, IP Network / SIP / VoIP Telephony,Knowledge of SIP, IP and H.323 protocols

Skills

VOIP, SIP, TCP/IP, WAN/LAN, IVR, QoS, IP Network / SIP / VoIP Telephony, Knowledge of SIP, IP and H.323 protocols

Job Details

Industry:
BPO
Functional Area:
Total Positions:
1 Post
Job Shift:
Third Shift (Night)
Job Type:
Full Time/Permanent
Gender:
No Preference
Age:
28 - 40 Years
Minimum Education:
Bachelors
Degree Title:
BS (IT/Telecom/CS/SE or equivalent )
Career Level:
Experienced Professional
Minimum Experience:
5 Years
Apply Before:
Sep 09, 2016
Posting Date:
Aug 09, 2016
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Touchstone Communications

BPO · 301-600 employees - Islamabad, Rawalpindi

Founded in 2003, Touchstone Communications is based in Fort Worth, Texas and provides world-class offshore integrated customer contact solutions to the financial services and communications industry. Touchstone's customized solutions include inbound and outbound telemarketing and true business proce ...Read More