Develop a system for telemarketing operations which covers sales, after sales service, complaint resolution, recording feedback & telephone surveys.
Develop a customer database which includes painters, retailers, dealers and contractors.
Complete database by recording names, addresses, contact numbers and purchase patterns.
Refer any orders to sales dept.
Explain products and prices, and answer questions from customers.
Adjust sales scripts to better target the needs and interests of specific individuals.
Maintain one-to-one interaction with customers with regards to new products and initiatives taken by UB.
Answer telephone calls from potential customers who have been solicited through advertisements/promotions.
Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
Refer any quality complaints received from customers to relevant department.
Research & Feedback
Participate in telephonic surveys and recording feedback from customers.
Skills/Qualifications Required: Results Driven, Persistence, Time Management, Telephone Sales, Customer Service, Selling to Customer Needs, Prospecting Skills, Motivation for Sales, Handles Rejection, Professionalism, Product Knowledge.
Academic Qualification Required: Graduate
pFounded in 1947, UNIVERSAL BRUSHWARES is Pakistan’s largest manufacturer of paint tools, and the painter’s first choice for brushes, rollers and accessories. Over the last 7 decades we have grown into a brand renowned for superior product quality and service and have become the partner of choice fo ...Read More