Posted Jun 30, 2016 7 views
Customer Service:
- Meets or exceeds all customer service criteria in Shift Leader or Assistant Manager job description and skill set
- Ensures all employees are properly trained and exceed customer expectations
- Solves difficult customer situations, responds promptly to customer needs, solicits customer feedback to improve service, and responds to all requests for assistance
- Ensures store complaints are at a minimum
Operations:
- Meets or exceeds all operation service criteria in Shift Leader or Assistant Manager job description and skill set
- Successfully completes Manager Training program
- Directly responsible for all day to day operations and ensures store is in compliance
- Delegates work assignments, matches the responsibility to the person, allows individuals to complete assigned tasks, sets expectations, and monitors delegated activities
- Carries out responsibilities in accordance with the company’s policies and applicable laws
- Responsible for interviewing/auditioning, hiring and training employees, planning, assigning and directing work, performance reviews, rewarding and disciplining employees, addressing crew complaints, and resolving crew and customer problems
- Follows company guidelines for all operational procedures
- Looks for ways to improve operations and applies feedback to improve performance
- Observes all safety and security procedures, determines appropriate action necessary beyond guidelines, reports potentially unsafe conditions, ensures that all equipment and supplies are used properly
- Understands the business implications of day-to-day decisions, displays knowledge of profitability and market competition and aligns daily work tasks with strategic goals
- Works within approved objectives for food costs, labor, and operating expenses; develops and implements cost saving measures, contributes to profits and revenue
- Prioritizes and plans work activities, uses time efficiently; sets realistic goals and objectives
- Conducts productive store meetings
- Implements incentive programs for the crew
- Executes all promotions successfully; educating staff and creating customer awareness
- Monitors success of all promotions
Job Details
Venus Pakistan Pvt. Ltd.
Venus Pakistan established 25 years ago is a leading food service distributor. We operate nation wide catering to all the large fast food chains, including Mcdonalds, Burger King, KFC, pizza hut to name a few. In addition we service all the 5 star hotels, restaurants, clubs and institutions of the armed forces. Venus Pakistan employs over 700 dedicated employees, contributing a fair share to the national tax exchequer.
What is your Competitive Advantage?
Similar Job Titles
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Zohaib Ali
Marketing Manager
Digital Online Devices
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Muzammil Baig
Digital Marketing Manager
IT Services Group
Ali Aziz
CEO
Shopistan
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Aqib Irshad
Head of HR, Training & OD
FINCA
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
