| Industry: |
Information Technology |
| Functional Area: |
Customer Support |
| Total Position: |
4 |
| Job Type: |
Full Time/Permanent ( rotating )
|
| Job Location: |
Islamabad, Pakistan |
| Gender: |
Doesn't Matter |
| Minimum Education: |
Bachelor's Degree |
| Career Level: |
Entry Level |
| Minimum Experience: |
Not Required |
| Require Travel: |
Not Required |
| Apply By: |
May 25, 2012 |
| Job Posting Date: |
Apr 26, 2012 |
| |
|
|
|
|
|
| |
|
|
|
| Job Description: |
|
Required Technical Support Engineers, who must be BS ( 4 years) preferably experience in relevant field (Customer Support and Help Desk) or fresh candidate can also apply. Must be confident and quick learner.
- Handle incoming requests from the customer and ensure the team meets SLAs(Service Level Agreement)
- Implement and maintain support tools and technology to provide solutions to customers.
- Maintain an accurate client support database
- Work as per support team processes, tools and disciplines
- Facilitate creativity
- Contribute to improvements in process, technology and organization
- Establish collaboration as the team norm.
|
| |
| Skills Required: |
| |
|
Excellent spoken and written Communication skills (English), no compromise on this.
- Able to meet deadlines under extreme pressures
- Self derived and self-motivated
- Organizational & time management skills
- Able to take initiative and work as a team
- Willingness to support several projects at one time
- Must have excellent computer troubleshooting skills and be technology savvy.
- This is not a networking job its a helpdesk job so if you don't know about it please don't apply.
- Must possess the ability to easily interact with people over the phone and in person.
- Must have excellent customer service skills
|
| |
|
