Please turn on your javascript Technical Sales Support Executive Job, Islamabad, Your Engineering Solutions (YES) - ROZEE.PK

Apply For This Job

Close
or

Job Description

Cielo WiGle a US based Smart Home company, having its development office in Pakistan through its subsidiary YES is looking to expand its team. We are looking for highly talented professionals who have energy and passion to be a part of World Class team. We offer excellent salary package and career growth potential. The applicant must have be:

Education:

- At least holds a bachelor Degree in the field of Electronics Engineering, from well reputed Institute.

Experience:

- A minimum working experience of Two years from the related Industry.

Requirements:

- Effectively manage large amounts of incoming calls.

- Identify and assess customers’ needs to achieve satisfaction.

- Provide accurate, valid and complete information by using the right methods/tools

- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up     to ensure resolution.

- Keep records of customer interactions, process customer accounts and file documents.

- Take the extra mile to engage customers.

- Provide information about products and services.

- Handle returns or complaints.

- Record details of customer contacts and actions taken.

- Refer customers to supervisors, managers, or others who can help.

- Resolve customer complaints via phone, email, mail, or social media.

- Greet customers warmly and ascertain problem or reason for calling.

- Cancel or upgrade accounts.

- Assist with placement of orders, refunds, or exchanges.

- Advise on company information.

- Take payment information and other pertinent information such as addresses and phone numbers.

- Inform customer of deals and promotions.

- Compile reports on overall customer satisfaction.

- Handle changes in policies or renewals.

Personality:

Flexibility

Self-Management

Good Listener

Proactive

Hardworking

Able to work under stress

Good Esthetics

Note:

No TA/DA will be given for the interview.

Please fill in the expected Salary details in your CVs while applying.

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Department:
Business Development
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Degree Title:
Electronics Engineering
Career Level:
Experienced Professional
Experience:
1 Year - 10 Years
Apply Before:
Sep 28, 2016
Posting Date:
Aug 29, 2016
Show fewer details Read full job description

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your Alpha!
Try Rozee Premium

Your Engineering Solutions (YES)

Information Technology · 11-50 employees - Islamabad

Your Engineering Solutions (YES) Private Limited is a subsidiary of Cielo WiGle (a US based Smart Home company). Cielo focusses on providing smart controls, energy efficiency and savings to its users. The main products are Smart Air Conditioner Controller, Smart Socket and Smart Light Adapter. Cielo ...Read More