| Industry: |
Telecommunication/ISP |
| Functional Area: |
Marketing |
| Total Position: |
1 |
| Job Type: |
Full Time/Permanent
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| Department: |
Marketing |
| Job Location: |
Islamabad, Pakistan |
| Gender: |
Doesn't Matter |
| Minimum Education: |
Master's Degree |
| Degree Title: |
MBA or MA/MSc (Mathematics/ Statistics/ Economics/ Econometrics/ Marketing/Strategy or other related field) |
| Career Level: |
Experienced (Non-Manager) |
| Minimum Experience: |
4 Years (4-6 years of total experience with atleast 3 years in analysis or CLM role) |
| Apply By: |
Sep 23, 2012 |
| Job Posting Date: |
Sep 17, 2012 |
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| Job Description: |
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Job Purpose: Assistant Manager CLM Research & Analysis will assist the Manager Customer Lifecycle Management in providing a complete view of all CLM activities like BTL campaigns, consumer research, package launch etc in terms of in-depth analysis & sharing of critical findings. Job Responsibilities: - In-depth analysis & data mining of all CLM related data reports, along with special analysis in case of data anomalies
- Campaign post-analysis framework, conducting all post-analysis and sharing necessary findings with management
- Advanced analytics to assist in churn modeling, segmentation, social network analysis & its utilization in CLM
- Develop deep customer insights using quantitative and qualitative data to support recommended improvements
- Coordinating with consumer research team to conduct CLM surveys & analyze findings
- Effectively communicate & present strategies, campaign outcomes & CLM based plans to management
Skills Required: - Strong analytical and quantitative skills
- Telecom experience very desirable
- Strong interpersonal communication skills
- Excellent with numbers, data mining skills, basic knowledge of SQL
- Statistical skills, know how of SPSS
- Basic understanding of customer lifecycle and its dynamics
- Excellent presentation and communication skills
- Ability to work well under pressure
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