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Professional Qualification: - BE/BS (Computer Sciences, Telecom, Electronics or Electrical Engineering)
- Trainings /Certification: MSCE, MSCA, CCNP, Project Management (or equivalent)
Experience - 7 year experience of working with IT, preferably in a Telco environment with at least 3 Years of experience of managing a highly skilled team
Skills- Job Specific: 1. Proven problem handling, user management, help desk operationswithUseofanITSM(ITIL)basedServiceDeskapplication 2. In depth understanding and implementation of protocols specially OSPF, BGP as well as hands on experience on various network devices such as routers, firewall, switches, IPS, VPN devices, wifi , Load balancers, email gateways etc from different vendors i.e. Cisco, Huawei, Juniper, F5 3. Capacity Planning and O&M of Gi Interface for GPRS/EDGE 4. Manage and document system configurations and should be well versed in designing diagrams using Visio 5. In depth Microsoft Products experience of Active Directory 2003, Exchange 2003, should have prior experience of migrations such as AD 2003 and related components to AD 2008 and Exchange 2003 to Exchange 2010 6.In depth experience of different operating systems such as Microsoft Windows, 2000, 2003, 2008, XP, 7, Linux, Solaris, Suse 7.Virtualization products such as Vmware, Xen 8.Should have proven experience of working with different Server / hardware from IBM, DELL, HP 9.Management of End Point Protection Suits. 10.Diskimaging,serverdesktoprolloutsoftware 11.Backupandrestoreapplications(NTBackup,BackupExec,) 12.Microsoft products such as ISA, TMG, DNS & DHCP, Sharepoint Servers 13.Blackberry Enterprise Server and mobile devices 14.In depth understanding of IP Contact Center and its Technical Operations 15.Planning and implementation and Operations of SAN/NAS products from EMC, IBM, HDS, Huawei 16.Deployment & Operations of DLP Solution. 17.Cloud Computing /VDI 18.O&M using Systems and Network Management System 19.Knowledge of DR / BC planning and operations 20.Knowledge of IBM Tivoli products such as Identity manager, Service request manager, access manager would be considered a plus Other Skills: - Strong communication, coordination, teaming, decision making abilities, should beresult oriented, can perform under pressure,
- Takesinnovativeapproachestoproblemsolvinganddevisinginnovativeandcreativesolutions
- Ability to effectively prioritize and execute own and teams tasks in a busy environment
- Experience of maintaining SLAs as per organizational needs with different internal departments and external vendors and service providers
- Demonstratesawillingnesstokeepbothownskillsuptodateand maintain awarenessofdevelopmentsintheIT industry
- Must have Customer Centric approach to satisfy internal and external customers
- Ability to work under pressure and time constraints
- Ability to communicate effectively with both technical and non- technical groups, act as an intermediate between both groups, and explain complex technical issues in both directions
- Strongdocumentationskills
- Excellent Presentation skills to subordinates and Senior Management
Special Requirements: - Flexibility over working hours is required to provide occasional support to business functions out of normal working hours (including evenings and weekends)
- Teamwork is a key requirement to achieve both personal, departmental and organizational goals
- Travel as required
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