Posted May 30, 2026 66 views
101 Solutions is seeking a motivated Sales Agent / Dispatcher to join our dynamic team. This role plays a critical part in managing daily logistics and facilitating smooth communication between customers and service providers. The ideal candidate has strong communication skills, scheduling capabilities, and problem-solving abilities to efficiently coordinate logistics activities. With the responsibility of managing a team of two, the Sales Agent / Dispatcher ensures timely delivery and customer satisfaction while optimizing operational workflows.
The candidate will work in a fast-paced environment requiring adaptability, negotiation skills, and basic computer proficiency. Prior experience in sales, logistics, or dispatching is advantageous but not mandatory. The role requires collaboration within the team and a positive attitude geared toward continuous learning and excellence in operational management. Effective management of the team and coordination with multiple stakeholders are essential elements for success in this position.
Responsibilities
- Coordinate daily dispatch schedules and logistic operations to ensure timely and efficient delivery of services.
- Communicate clearly with customers, drivers, and other team members to handle inquiries, resolve issues, and provide updates on service status.
- Manage and supervise a small team of two personnel, ensuring that tasks are completed accurately and efficiently.
- Negotiate with clients and vendors to secure favorable terms and agreements, enhancing service delivery and customer satisfaction.
- Maintain accurate records of dispatch activities, sales interactions, and customer accounts using computer systems and software.
- Identify and solve problems related to scheduling conflicts, delivery delays, and resource allocation to minimize disruptions.
- Support the sales process by understanding customer needs, presenting product information, and closing sales when required.
- Collaborate with other departments such as logistics, customer service, and management to improve processes and implement best practices.
- Monitor and report on key performance indicators related to dispatch efficiency, sales outcomes, and team productivity.
- Ensure compliance with company policies, safety standards, and regulatory requirements during all dispatch and sales activities.
- Promote a positive team environment by motivating team members and fostering open communication.
- Adapt quickly to changing priorities and handle multiple tasks simultaneously in a fast-paced work setting.
Skills
101 Solutions
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