Client Support Analyst

360souq.com Unverified

Rawalpindi , Pakistan

Posted Jun 08, 2019 58 views

PKR. 20,000 - 25,000/Month

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Job Description

  • Manage and respond to client queries and inform customers on issue resolution.
  • Inform senior analysts on escalations and engage appropriate personnel to determine and arrive at resolutions.
  • Engage in special projects to better service and product quality and enhance client satisfaction.
  • Define and evaluate requirements of end users to develop technical solutions.
  • Communicate with senior management periodically on client implementation status updates.
  • Inform issue status to client base and manage their expectations.
  • Update client regularly on current issues for procuring additional information.
  • Coordinate with other departments to resolve client issues.
  • Develop product working knowledge.
  • Responsible for establishing successful relationships with internal departments.

Job Details

Job Channel:
Industry:
Total Positions:
3 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Bank Road, Rawalpindi, Pakistan
Gender:
Female
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
Less than 1 Year
Apply Before:
Jul 08, 2019
Posting Date:
Jun 08, 2019
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360souq.com

Services · 1-10 employees - Rawalpindi