Call Operator

61 HD News Unverified

Lahore , Pakistan

Posted Aug 31, 2018 1524 views

PKR. 15,000 - 30,000/Month

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Job Description

  Provide monthly/weekly/daily direction to the 360 support so all KPIs remain within acceptable benchmarks.Provide training to the new staff for all clients or as required.

Assess team’s overall and individual’s performance and coach the team member to improve efficiency of the operations.Address disciplinary problems of team members according to company’s policies.

Strategize and execute action plans to handle any exceptional incident and/or situation.Understand requirements of voice and non-voice support functions and deploy resources on those functions according to team member’s skill and requirement of the operations.

Analyze trends and forecasting volumes.Schedule staff according to the required volume trends and expected volumes as shared by the clients.

Handle leave requests, managing absenteeism with respect to the required bodies on chair

Establish work procedures and processes that support the company and departmental standards, procedures and strategic directives Handle sporadic projects with optimum efficiency

Plan, create budget and execute all short term projects, as well as ramp-ups for on-going permanent clients.Correspond with the clients and facilitating them as and when required.

Compile reports to provide performance visibility to the clients.Correspond with internal domains to ensure smooth operations.

Specific Tasks

  • Communication

Job Details

Total Positions:
3 Posts
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
No Preference
Minimum Education:
Higher Secondary School Certificate/Intermediate/A-Level
Career Level:
Entry Level
Minimum Experience:
Apply Before:
Oct 01, 2018
Posting Date:
Aug 31, 2018
Show fewer details Read full job description

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61 HD News

Media/Communications · 11-50 employees - Lahore

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