Posted Oct 22, 2020 1 views
Responsibilities
- Manage/Assist Help Desk team remotely, including staff supervision
- Manage the Help Desk team and evaluate performance
- Receive and respond to IT queries promptly
- Manage asset inventory
- Assist employees as when required, with technical issues; document incidents for future reference
- Collaborate with internal partners to implement new technologies to improve operational efficiency
- Communicating with users, diagnosing hardware and software malfunctions, troubleshooting problems
- Determining personnel requirements, setting schedules and ensuring that those in Support Team have adequate resources to complete their jobs.
- Ensure customer service is timely and accurate on a daily basis
- Manage escalations as per defined SLAs.
- Establish best practices through the entire technical support process
- Develop daily, weekly and monthly reports on help desk team’s productivity with recommendations and trends
- Provide customer feedback to your manager
Requirements
- A Bachelor’s degree in Computer Science, Information Technology or relevant field
- Minimum of 5 years of related work experience with at least two years of proven work experience in managerial capacity.
- Hands on experience in providing Help Desk support remotely
- Solid technical background
- User-service oriented with a problem-solving attitude
- Excellent written and verbal communications skills
- Team management skills
Job Details
7NSoft Systems (Pvt) Ltd
Legacy to the Cloud Founded in 2004 by visionaries from leading technology organizations, MLOGICA’s leaders envisioned a faster, more efficient way of modernizing IT infrastructures to eliminate the skyrocketing costs of legacy systems that had stymied innovation and eaten away at enterprise profitability for years. They also realized modernization offered their customers the opportunity to harness the power of globally dispersed data to build revenue. mission is to assist its customers in driving enterprise profitability through advanced analytics and Cloud modernization. Helping customers unravel the complexities of migrating mission-critical, enterprise applications, databases, infrastructure, and data—while saving them time, money and business disruption is how we do it.
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