We are looking for a Call Center Trainer to educate our support, sales and customer service teams by conducting seminars and interactive courses.

Call Center Trainer responsibilities include facilitating on-the-job coaching, developing educational material and organizing training sessions for new hires. If you’re familiar with teaching soft skills like negotiation and problem-solving, we’d like to meet you.

Responsibilities

  • Develop digital and print educational material (e.g. videos and manuals)
  • Organize classroom-style seminars about product features and sales techniques
  • Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management)
  • Identify individual and team skills gaps
  • Schedule regular training sessions (e.g. monthly or quarterly)
  • Ensure new hires take on basic sales training courses, including communication and troubleshooting skills.

Requirement

  • Work experience as a Customer Service Trainer or similar role
  • Experience in sales or customer service positions is a plus
  • Knowledge of Learning Management Software (LMS)
  • Familiarity with interactive learning activities
  • Excellent communication and presentation skills

Job Details

Industry:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
Male
Age:
25 - 35 Years
Minimum Education:
Bachelors
Degree Title:
Bachelor
Career Level:
Experienced Professional
Experience:
1 Year - 4 Years (Any position)
Apply Before:
Aug 03, 2020
Posting Date:
Jul 02, 2020

Satellite BPO

Call Center · 11-50 employees - Rawalpindi

pCall Center carries out sales and marketing activities which are mainly done through cold calling, we have been providing sufficient valuable information about company / product to people and convert them as a potential leads that turns into sales to its clients. Outbound calls are made by telemarketing agents to the customers where we typically use a predictive dialer so that a large number of calls can be made per hour./p

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