We, Arvelon, are a skin care start up, with a simple vision of reforming the cosmetic industry of Pakistan through the use of safe and effective beauty products, specifically tailored for the needs of South Asian skin.
Customer Service is one of the key pillars of our business and we are currently hiring a Customer Service Executive who shares our passion for creating the best possible experience for every customer.
Our office is in Phase V, DHA but owing to COVID-19 this position will commence remotely.
Key Responsibilities:
· Dealing with customer queries including but not limited to: product information, suggestions, feedback etc.
· Making relevant CRM entries to update the relevant customer profiles.
· Dealing with customer cases in a professional manner and using CRM to track cases with the goal of maximizing customer satisfaction and retention.
· Communicating with potential customers on Facebook, Whatsapp and phone to generate sales, while using upselling and cross selling tactics to maximize revenue.
· Meeting the Productivity and Quality KPIs, as per target assigned
What we are looking for:
· Minimum Undergraduate degree
· 2+ years of experience in similar role, involving high volume of customer calls.
· Excellent spoken and written English
· Good Excel skills
· Strong interpersonal skills with a vibrant personality
· Experience using CRM would be highly beneficial
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