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Business Unit Head (International Contact Center)

Human Resources Exigence

Posted Sep 18, 2018 3 views

PKR. 150,000 - 250,000/Month

HRE-Human Resources Exigence is urgently looking for Business Unit Head for its client.

Job Description:-

Prospect for potential new clients and turn this into increased business.
Plan approaches and pitches.
Work with team to develop proposals that speak to the client’s needs, concerns, and objectives.
Identify potential clients, and the decision makers within the client organization.
Research and build relationships with new clients.
Ensure optimum resource efficiency and utilization by recommending an appropriate change in the work schedule
— Motivate staff to achieve call center operations objectives
— Analyze, monitor and propose an improvement in team leader and customer relation officer KPIs
— Plan the operation of the Contact Centre(s), including manpower, facilities forecasting and problem identification.
— Decision making in order to continuously improve the performance of the Contact Centre(s) and meeting KPIs.
— Identifying Contact Centre(s) requirements and coordination with the relevant.
— Researching and understanding client business operations and agenda
— Identifying and articulating project drivers, strategic fit and commercial benefits with client
— Responding to customer’s needs in a manner that provides added value and generates significant customer satisfaction
— Building strong relationships with customer, focusing on impact and result for the customer and responding positively to feedback
— Supporting recommendations by objective facts and research
— Taking into account logic, facts, resources, constraints, and organizational goals when weighing matters
— Employing structured approaches to generate ideas, evaluate and select options
— Proficiency in developing and evaluating options and alternative courses of action
— Demonstrating a conceptual and practical understanding of approaches and tools to help organize groups, units (teams, functions, divisions, regions, subsidiaries ) capture, share and exploit knowledge to support achieving objectives.

Job Details

Industry:

Recruitment / Employment Firms

Functional Area:

Marketing

Total Positions:

2 Posts

Job Shift:

Rotating

Job Type:

Full Time/Permanent

Job Location:

Karachi, Pakistan

Gender:

No Preference

Minimum Education:

Masters

Career Level:

Department Head

Minimum Experience:

8 Years

Apply Before:

Oct 19, 2018

Posting Date:

Sep 18, 2018

Human Resources Exigence

Recruitment / Employment Firms · 1-10 employees - Karachi

HRE is a team of young, vibrant and focused Human Capital Consultants who are committed to providing better options to your business at all levels in HR domains. Our professional team holds 360 expertise in Human Resources Functions.