Customer Services Officer

Lam Aid Limited Verified

All Cities , Pakistan

Posted Jun 26, 2020 3962 views

PKR. 8,000 - 10,000/Month

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Job Description

  • Open and maintain customer accounts by recording account information
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Maintain financial accounts by processing customer adjustments
  • Recommend potential products or services to management by collecting customer information and analysing customer needs
  • Prepare product or service reports by collecting and analyzing customer information
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/team sales targets and call handling quotas
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers
  • Resolve customer complaints via phone, email, mail or social media
  • Use telephones to reach out to customers and verify account information
  • Greet customers warmly and ascertain problem or reason for calling
  • Cancel or upgrade accounts
  • Assist with placement of orders, refunds, or exchanges
  • Advise on company information
  • Take payment information and other pertinent information such as addresses and phone numbers
  • Place or cancel orders
  • Answer questions about warranties or terms of sale
  • Act as the company gatekeeper
  • Suggest solutions when a product malfunction
  • Handle product recalls
  • Attempt to persuade customer to reconsider cancellation
  • Inform customer of deals and promotions
  • Sell products and services
  • Utilize computer technology to handle high call volumes
  • Work with customer service manager to ensure proper customer service is being delivered
  • Close out or open call records
  • Compile reports on overall customer satisfaction
  • Read from scripts
  • Handle changes in policies or renewals
  • Resolve customer complaints via phone, email, mail or social media
  • Other duties and responsibilities as and when assigned.

Requirements:

  • Proven customer support experience
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiar with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively
  • High school diploma or equivalent; college degree preferred

Skills & Proficiencies:

  • Customer Service
  • Product Knowledge
  • Quality Focus
  • Market Knowledge
  • Documentation Skills
  • Listening Skills
  • Phone Skills
  • Resolving Conflict
  • Multitask
  • Patience
  • Negotiation
  • Positive Attitude
  • Attention to Detail
  • People Oriented
  • Analysis
  • Problem Solving
  • Organizational Skills
  • Adaptability
  • Ability to Work Under Pressure
  • Computer Skills, MS office

Required Assets:

  • Laptop / Desktop with camera facility
  • Internet (Min 10MBPS speed)
  • Headset with Microphone
  • Quiet, private workspace
  • Smart Phone/ I Phone/ I Pad

About Company

LAMAID - A British MNC, specialized in Hybrid Mobile Applications and Web Portals. We are promoting Asia and Middle East and connecting them to the World through our apps below:

Note: This is a Home-based job (WFH) Pakistan.

Job Details

Job Channel:
Total Positions:
35+ Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
Female
Age:
20 - 45 Years
Minimum Education:
Bachelors
Degree Title:
BA, BBA, B.com
Career Level:
Entry Level
Minimum Experience:
Less than 1 Year
Apply Before:
Jul 27, 2020
Posting Date:
Jun 26, 2020
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Lam Aid Limited

Information Technology · 11-50 employees -

Lam Aid Limited

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