Manage day to day operational activities for a portfolio of projects across various internal functional departments within Zones nfrastructure.
End-to-end responsibility for successful delivery in a matrix resource environment for all of the project deliverables.
Provide weekly status reports to the Director, PMO detailing open tickets, issues, corrective actions and project statuses.
Set and continually manage project expectations with team members and other stakeholders, including the customer project manager, through regular and proactively scheduled meetings.
Deliver services based on contractual deliverables.
Conform to customer service level agreements (SLA’s) to ensure decreased liability and penalties for not meeting SLA requirements.
Oversight and management of equipment installation and coordination of technical teams
Coordination of support work from other departments including but not limited to maintenance technicians, field network engineering, security and alarm installation support and operations.
Lead teams of multi skilled resources on smaller projects to ensure deliveries of project are met.
Recommend improvements to established procedures and processes.
Effectively communicate with all operations groups in the company as well as organize and distribute project data to the field teams designated to specific projects.
Follow a designated project management methodology to achieve all tasks assigned by the Project Management Team.
Maintain PMO knowledge and provide support for on-time development and delivery of IT solutions.
Other duties as assigned
We are seeking candidates with the following experience and skills
Experience:
Bachelor’s degree and a minimum of one (1) year experience serving in a project management capacity. A minimum of four (4) years of hands-on project management experience can replace the educational requirement.
Experience working in at least one interrelated departmental projects.
Proven experience effectively interacting with customers, including relationship building.
Ability to work with customer management team to provide status and set expectations to ensure project success.
Ability to use PMI methods in work products/project execution including change management, risk management, and issues management.
Negotiation skills to achieve coordination and results.
Ability to demonstrate clear understanding of managing all project phases
Ability to effectively and proactively manage changes in project scope
Collaborate with VP, PMO and Senior Project Managers to manage project budgets.
Experience and success in managing service level agreements with penalties
Experience with, or managing projects with, field-based deliverables, and practical experience with concepts such as technician utilization, ticket backlog, and workload balancing
Collaborate with VP, PMO and Senior Project Managers to prioritize and execute tasks in a high-pressure environment
Ability to proactively develop and implement strategies that significantly mitigate risk
Ability to work and adapt to change in a fast paced environment
Proficient in MS Project, Microsoft Word, Excel, PowerPoint, and Outlook, PMO Dashboard
Preferably should have ITIL or PMI certifications.