Project Manager

icon Pakistan, Islamabad


Job Description

  • Manage day to day operational activities for a portfolio of projects across various internal functional departments within Zones nfrastructure.
  • End-to-end responsibility for successful delivery in a matrix resource environment for all of the project deliverables.
  • Provide weekly status reports to the Director, PMO detailing open tickets, issues, corrective actions and project statuses.
  • Set and continually manage project expectations with team members and other stakeholders, including the customer project manager, through regular and proactively scheduled meetings.
  • Deliver services based on contractual deliverables.
  • Conform to customer service level agreements (SLA’s) to ensure decreased liability and penalties for not meeting SLA requirements.
  • Oversight and management of equipment installation and coordination of technical teams
  • Coordination of support work from other departments including but not limited to maintenance technicians, field network engineering, security and alarm installation support and operations.
  • Lead teams of multi skilled resources on smaller projects to ensure deliveries of project are met.
  • Recommend improvements to established procedures and processes.
  • Effectively communicate with all operations groups in the company as well as organize and distribute project data to the field teams designated to specific projects.
  • Follow a designated project management methodology to achieve all tasks assigned by the Project Management Team.
  • Maintain PMO knowledge and provide support for on-time development and delivery of IT solutions.
  • Other duties as assigned

We are seeking candidates with the following experience and skills

Experience:

  • Bachelor’s degree and a minimum of one (1) year experience serving in a project management capacity. A minimum of four (4) years of hands-on project management experience can replace the educational requirement.
  • Experience working in at least one interrelated departmental projects.
  • Proven experience effectively interacting with customers, including relationship building.
  • Ability to work with customer management team to provide status and set expectations to ensure project success.
  • Ability to use PMI methods in work products/project execution including change management, risk management, and issues management.
  • Negotiation skills to achieve coordination and results.
  • Ability to demonstrate clear understanding of managing all project phases
  • Ability to effectively and proactively manage changes in project scope
  • Collaborate with VP, PMO and Senior Project Managers to manage project budgets.
  • Experience and success in managing service level agreements with penalties
  • Experience with, or managing projects with, field-based deliverables, and practical experience with concepts such as technician utilization, ticket backlog, and workload balancing
  • Collaborate with VP, PMO and Senior Project Managers to prioritize and execute tasks in a high-pressure environment
  • Ability to proactively develop and implement strategies that significantly mitigate risk
  • Ability to work and adapt to change in a fast paced environment
  • Proficient in MS Project, Microsoft Word, Excel, PowerPoint, and Outlook, PMO Dashboard
  • Preferably should have ITIL or PMI certifications.

Required Skills

Cooordination Skills,Information Technology Command,PMO
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Industry

BPO

CATEGORY

Project Management

JOB TYPE

Full Time/Permanent

Minimum Education

Bachelors

Career Level

Experienced Professional

Minimum Experience

1 Year

Total Positions

1