یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Customer Success Specialist

360factors

جون ۱۴, ۲۰۲۲ شائع ہوئی 82 نے دیکھا

Key Responsibilities

Manage incoming calls and portal-based support requests
Responding to customer calls and provide frequent updates so customers know their problems are being addressed
Record customer interactions within our support tools
Able to work with customer to identify and describe the particular technical problem
Provide accurate, valid and complete information by asking the right questions and using the right methods/tools. This includes the ability to set up and replicate the technical issue within our software that the customer is experiencing, and to document and describe those steps to the software development teams
Create and maintain documentation of software modules as a part technical documentation for the clients and creation of solution articles for an internal knowledgebase of solutions
Create surveys, walk-throughs & FAQs for the customers via available tools
Identify and assess issues reported by the customer and escalate it to the relevant team to achieve a satisfactory outcome for the customer in timely manner
Build sustainable relationships and trust with the customers through open and interactive communication via feedback calls at the time of closure of request
Follow communication procedures, guidelines and policies

Requirements

Must be able to work US hours (6PM to 3 AM Pakistan Time)
Excellent written and verbal English skills
Proven customer support experience or experience as a client support representative
Able to understand customer perspectives and manage customer expectations
Demonstrable experience of writing and maintaining documentation
Experience supporting a software or SaaS (Software-as-a-service) product and/or have an education/background in software or technology
Strong phone contact handling skills and active listening
Familiarity with customer support tools
Customer orientation and ability to adapt/respond to different types of personalities
Ability to multi-task, prioritize, and manage time effectively

Desired Experiences

Experience with Freshdesk support software
Experience with data migration and data import processes and tools
Experience working in the banking industry and/or with risk, compliance or internal audit processes

مہارتیں

Active Listening Customer Success Documentation Fluent in English SaaS

نوکری کی تفصیلات

صنعت:

انفارمیشن ٹیکنالوجی

شعبہِ افعال:

خدمتِ خریدار ومعاونتِ صارف

کل عہدے:

2 آسامیاں

نوکری کی شفٹ:

تیسرا پہر (رات)

نوکری کی قسم:

مستقل

نوکری کا مقام:

کراچی, پاکستان

جنس:

مرد

عمر:

22 - 30 سال

کم از کم تعلیم:

بیچلرز

کیریئر کی سطح:

تجربہ کار پیشہ ور

کم از کم تجربہ:

4 سال

اس سے پہلے درخواست دیجیۓ:

جولائی ۱۵, ۲۰۲۲

تاریخِ اِشاعت:

جون ۱۴, ۲۰۲۲

360factors

انفارمیشن ٹیکنالوجی · 51-100 ملازمین - کراچی

پیروی کریں

360factors empowers organizations to accelerate productivity, innovation and profitability by predicting risks and streamlining compliance. Predict360, its flagship software product, is a Risk and Compliance Intelligence Platform augmented with Artificial Intelligence technology to predict and mitigate operational risks while streamlining regulatory compliance. Predict360 integrates regulations and obligations, compliance management, risks and controls, audits and assessments, policies and procedures, and training in a single cloud-based SaaS platform based on artificial intelligence to provide predictive analytics and unique insights for predicting risks and streamlining compliance. 360factors is the exclusive endorsed solution provider for compliance management by the American Bankers Association (ABA). Visit www.360factors.com for more information. As an employer, we equip our employees with the skills necessary for their professional growth, provide them with a world class working culture that embraces diversity and reward them for outstanding performance. We look for talented, energetic and self- motivated individuals to join our team. Become a part of 360factors and discover the impact you could make with us!