فروری ۲۸, ۲۰۱۹ شائع ہوئی 4 نے دیکھا
Position Summary
Position requires to work US hours (6PM - 3AM PK Time).
We are looking for a customer-oriented support representative, preferably with technical writing skills.
As a primary focus of this position, a customer support representative will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
As a secondary focus of this position, this CSR will work with the development team and product management to build out and maintain user guides and help guides for our products.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
· Manage incoming calls and portal-based support requests
· Identify and assess customers’ needs, and escalate if necessary to achieve a satisfactory outcome for the customer
· Build sustainable relationships and trust with customer accounts through open and interactive communication
· Provide accurate, valid and complete information by asking the right questions and using the right methods/tools
· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Record customer interactions within our support tools.
· Follow communication procedures, guidelines and policies
· Go the extra mile to engage customers
· In addition to handling customer support requests, this individual will also help build out and maintain our product support documentation, so they will, with time and training need to be intimately familiar with all aspects of our products.
Requirements
· Bachelors or equivalent degree.
· Proven customer support experience or experience as a client support representative
· Demonstrable experience writing and maintaining documentation as a technical writer or in some other capacity.
· Strong phone contact handling skills and active listening
· Excellent written and verbal English skills
· Familiarity with customer support tools.
· Customer orientation and ability to adapt/respond to different types of personalities
· Ability to multi-task, prioritize, and manage time effectively
نوکری کی تفصیلات
360factors
360factors empowers organizations to accelerate productivity, innovation and profitability by predicting risks and streamlining compliance. Predict360, its flagship software product, is a Risk and Compliance Intelligence Platform augmented with Artificial Intelligence technology to predict and mitigate operational risks while streamlining regulatory compliance. Predict360 integrates regulations and obligations, compliance management, risks and controls, audits and assessments, policies and procedures, and training in a single cloud-based SaaS platform based on artificial intelligence to provide predictive analytics and unique insights for predicting risks and streamlining compliance. 360factors is the exclusive endorsed solution provider for compliance management by the American Bankers Association (ABA). Visit www.360factors.com for more information. As an employer, we equip our employees with the skills necessary for their professional growth, provide them with a world class working culture that embraces diversity and reward them for outstanding performance. We look for talented, energetic and self- motivated individuals to join our team. Become a part of 360factors and discover the impact you could make with us!
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