یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Project Manager / Customer Success (Implementation / Support)

360factors

اپریل ۱۹, ۲۰۲۱ شائع ہوئی 8 نے دیکھا

Key Responsibilities

Actively engage with new business scoping & estimating activities, including providing resource estimates & capacity management oversight
Support the scoping of projects by providing project resource estimates that represent the level of effort required to support the projects/initiatives
Manage team allocation by ensuring that each associate has a manageable workload and reallocating resources as needed.
Implement mechanisms to monitor, manage and provide progress on all activities
Work effectively with development team to ensure delivery against agreed priorities
Develop, execute and maintain project plan to deliver solution to customer
Communicate directly with US-based customers and project status updates and issue resolutions
Create and configure client solution
Document, create and test reports and dashboards using an integrated Reporting & Business Intelligence platform
Document requirements for development team for customer needs unserved by solution
Develop and provide product trainings to clients
Generate, manage and communicate project status reports with customers
Transition client and portal to customer support staff
Conduct User Acceptance Testing (UAT) before new work is released in production
Accountable for the on time and to quality delivery of implementation projects.
Create, implement, and maintain a continuous improvement plan for his resources
Ensuring that best practices are maintained across the organization
Ensure effective internal communications both within the team and across the organization
Manage and leading project related activities and ensuring meeting deadlines.

Education & Experience Requirement:

Candidates should have 10+ years business experience, with 5+ years managing/ leading teams
Education: BS/MS in Computer Sciences
Ability to work in a fast-paced environment as an individual contributor
Very strong analytical skills to be able to manage complex problems using several techniques
Ability to demonstrate influencing and negotiating skills to align several potentially conflicting views with internal and external stakeholders
Complete understanding of implementation roadmap and SaaS based product implementation.
PMP Certification is a plus

Required Behavioral Traits:

Must be able to work US hours (6PM to 3 AM, company provided Pick & drop)
Must have experience of managing implementation projects
Must have strong Project Management experience and experience working directly with customers managing projects and project deliverables
Must have strong verbal and written English communications skills
Must have experience working with English-speaking International customers, ideally customers based in the United States.
Strong and proven ability to develop, coach and mentor team members
Dependable, Enthusiastic, Motivated, Team Player
Ability to work independently and in time sensitive environments
Good communication and interpersonal skills
Highly organized, problem solving and detail oriented
Ability to stay calm and perform well under pressure
Promote positive tone and high standards of quality
Ability to learn new tools quickly

مہارتیں

Analytical Skills Cooordination Skills PMP

نوکری کی تفصیلات

صنعت:

انفارمیشن ٹیکنالوجی

شعبہِ افعال:

خدمتِ خریدار ومعاونتِ صارف

کل عہدے:

1 اشاعت

نوکری کی شفٹ:

تیسرا پہر (رات)

نوکری کی قسم:

مستقل

نوکری کا مقام:

کراچی, پاکستان

جنس:

کوئی ترجیح نہیں

کم از کم تعلیم:

بیچلرز

کیریئر کی سطح:

تجربہ کار پیشہ ور

کم از کم تجربہ:

8 سال

اس سے پہلے درخواست دیجیۓ:

مئی ۲۰, ۲۰۲۱

تاریخِ اِشاعت:

اپریل ۱۹, ۲۰۲۱

360factors

انفارمیشن ٹیکنالوجی · 51-100 ملازمین - کراچی

پیروی کریں

360factors empowers organizations to accelerate productivity, innovation and profitability by predicting risks and streamlining compliance. Predict360, its flagship software product, is a Risk and Compliance Intelligence Platform augmented with Artificial Intelligence technology to predict and mitigate operational risks while streamlining regulatory compliance. Predict360 integrates regulations and obligations, compliance management, risks and controls, audits and assessments, policies and procedures, and training in a single cloud-based SaaS platform based on artificial intelligence to provide predictive analytics and unique insights for predicting risks and streamlining compliance. 360factors is the exclusive endorsed solution provider for compliance management by the American Bankers Association (ABA). Visit www.360factors.com for more information. As an employer, we equip our employees with the skills necessary for their professional growth, provide them with a world class working culture that embraces diversity and reward them for outstanding performance. We look for talented, energetic and self- motivated individuals to join our team. Become a part of 360factors and discover the impact you could make with us!