یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Virtual Assistant / Receptionist

A&A IT Sevices

درخواست بھیجیں

PKR. 45,000 - 60,000/Month

Department: VA Offshore

Office Location: Karachi

Reports to: Supervisor

Working Hours: 9 hours ( US Central Time Zone )

Key Responsibilities and Duties/Results Expected/KPI

Receive all calls to practice within 3 rings
Follow VR Script for all calls
Understand the nature of call and action according to the relevant procedure
Update EMR/PMS with relevant and correct information
Confirm and key details with the caller before ending the call
Transfer calls to correct departments when required using appropriate transfer procedure
Ensure procedures are strictly adhered to and any issues are highlighted to the supervisor/team leader
Update Disposition application after every call
Ensure call history is maintained in EMR/PMS comments if applicable.
Run follow-up report and schedule appointments accordingly

Competencies and Critical Success Factors

Demonstrating professional integrity by modeling A&A Management values and ethical standards.
Adhering to code of conduct and ethical guidelines.
Demonstrating initiative, consistency, transparency, personal accountability and reliability to meet work demands according to the highest standards.
Demonstrating the highest level of business ethics and consistently adheres to and promotes key values and principles in all business and personal transactions.
Demonstrating resilience, drive, commitment to results, and responsibility for own actions

Resilience

Showing persistence, perseverance, and determination.
Demonstrating adaptability and flexibility in overcoming challenging situations.
Showing resolve in searching for alternative solutions to problems.
Demonstrating endurance and tolerance when dealing with dilemmas

Results Orientation

Maintaining a focus on those activities that have the greatest impact on meeting work commitments

Continuous Learning

Proactively seeking performance feedback and identifies approaches to improve own and others’ performance and learning.
Taking personal responsibility to grow and change.
Supporting opportunities for positive change and actively looks for ways to improve what they do.
Consistently coaching and developing team members by articulating key expectations, identifying strengths and development needs and provide ongoing support to maximize performance

Benefits: