Customer Care Representative - French Speaking


لاہور ، پاکستان

اکتوبر ۰۴, ۲۰۲۱ شائع ہوئی 150 نے دیکھا

PKR. 70,000 - 100,000/Month

اس نوکری کیلیۓ درخواست دیجیۓ

بند کریں

نوکری کی تفصیل

We are looking for a candidate who has excellent French Speaking skills and prior experience of atleast two years specifically as a French Speaking customer service representative.

Duties & Responsibilities:

  • Respond to all requests (live chat, phone or email) for quotes within agreed SLAs.
  • Provide customers with advice and recommendations based on the customer's use of the labels and ensure that they have been provided with the most appropriate labelling solution.
  • Consciously upsell products and services offered by AA Labels.
  • Build a rapport/relationship with customers and follow up all verbal communication with customers in writing.
  • Consultative soft sales responsibility for all inquiries.
  • Carry out follow up calls for sample orders and quotations with a view to converting to order.
  • Actively work towards quotation conversion targets and identifying new opportunities of business.
  • Provide support and training to colleagues as required.
  • Provider cover for team members during periods of absence and/or busy periods.
  •  Foresee possible problem/issue with customer orders (complaints/returns), liaise with them in a timely manner to update them and appropriately hand the task over to the responsible member of the team. Oversee the completion of such tasks.
  • Manage and/or delegate and artwork related queries/tasks.
  • Monitor/Track Express orders and ensure customer expectations are met at all times.
  • To complete reasonable extra hours to complete jobs and/or reduce workload.

Person Specifications - Abilities & Skills:


  • Mathematically orientated with a good understanding of geometry and measurements.
  • Detailed knowledge of customer care and customer relationship management.
  • Detailed knowledge of soft/consultative sales and quotation conversion techniques.
  •  Knowledge of the self-adhesive label industry would be desirable but not essential to the role as full training will be provided.


  • Excellent French Speaking skills
  • Excellent telephone manner & presence.
  • Good command of the French language, in written and verbal terms and good comprehension.
  • Good ability to communicate clearly and concisely.
  • Good time management skills with the ability to work under pressure.
  • Demonstrable problem-solving skills and ability to find answers/solutions.
  • Able to learn, retain and apply knowledge acquired through training.
  • Active Listening skills
  • Complete quality work at all times regardless of the volumes of work.
  • Maintain a high level of attention to detail at all times.
  • IT literate and able to use and/or learn standard and proprietary software and more specifically, proficient in use of Power point, Word, Outlook, Excel.


  • Soft sales / customer service experience.
  • Demonstrable experience in managing work flow / distribution of work


  • Ability to stay calm during periods of high level of pressure
  • Ability to swiftly adapt and respond positively to change
  • Ability to maintain a positive, “winning/can do” attitude at all times.
  • Ability to manage competing priorities.
  • Ability to adapt to different situations and provide constructive feedback and suggestions to management.
  • Ability to take ownership and see a task through to completion even though some aspects of the task will be carried out by other team members
  • Ability to multi-task, deal with competing priorities and effectively delegate to meet SLAs and maintain customer satisfaction.
  • Ability to empathise with customers and provide appropriate solutions.
  • Ability to work with and understand technical information, processes and parameters.
  • Quick learner with ability to apply their knowledge (acquired through training) to different situations.

Remunerative Package

  • 70K to 100K Per Month
  • Performance Related Pay (Communications Effectiveness; Conversions & TO) paid after completion of probationary period
  • Holiday - 22 Days per Annum (Inc.Public Holidays) + additional length of service allowance.

Hours Of Work

  • 12:00 pm – 9:00 pm (Monday – Friday) 

نوکری کی تفصیلات

کل عہدے:
2 آسامیاں
نوکری کی شفٹ:
نوکری کی قسم:
نوکری کا مقام:
Mughalpura, لاہور, پاکستان
کوئی ترجیح نہیں
کم از کم تعلیم:
انٹرمیڈیٹ / اے لیول
کیریئر کی سطح:
تجربہ کار پیشہ ور
کم از کم تجربہ:
2 سال
اس سے پہلے درخواست دیجیۓ:
نومبر ۰۵, ۲۰۲۱
تاریخِ اِشاعت:
اکتوبر ۰۴, ۲۰۲۱

Work Environments

Supervisor’s gender:
Percentage of female coworkers:
Flexible work time:
Remote work option:
Transport allowance:
Dedicated vehicle / Pick-and-Drop:
Overnight travel requirement:
Not at all
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روزی پریمیئم کو آزمائیں


انفارمیشن ٹیکنالوجی · 11-50 ملازمین - لاہور

pAA Web Solutions provide back office and IT support for Green Technologies Ltd. Based in UK & Europe who manufacture plain and printed labels in both roll and sheet formats for B2B and B2C customers, across a broad range of market sectors and industry types. The company, trading as AA Labels has be ...مزید پڑھیں

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