Customer Care Representative - French Speaking

AA WEB SOLUTIONS (SMC -PRIVATE) LIMITED Verified

لاہور ، پاکستان

اکتوبر ۰۴, ۲۰۲۱ شائع ہوئی 150 نے دیکھا

PKR. 70,000 - 100,000/Month

اس نوکری کیلیۓ درخواست دیجیۓ

بند کریں

نوکری کی تفصیل

We are looking for a candidate who has excellent French Speaking skills and prior experience of atleast two years specifically as a French Speaking customer service representative.

Duties & Responsibilities:

  • Respond to all requests (live chat, phone or email) for quotes within agreed SLAs.
  • Provide customers with advice and recommendations based on the customer's use of the labels and ensure that they have been provided with the most appropriate labelling solution.
  • Consciously upsell products and services offered by AA Labels.
  • Build a rapport/relationship with customers and follow up all verbal communication with customers in writing.
  • Consultative soft sales responsibility for all inquiries.
  • Carry out follow up calls for sample orders and quotations with a view to converting to order.
  • Actively work towards quotation conversion targets and identifying new opportunities of business.
  • Provide support and training to colleagues as required.
  • Provider cover for team members during periods of absence and/or busy periods.
  •  Foresee possible problem/issue with customer orders (complaints/returns), liaise with them in a timely manner to update them and appropriately hand the task over to the responsible member of the team. Oversee the completion of such tasks.
  • Manage and/or delegate and artwork related queries/tasks.
  • Monitor/Track Express orders and ensure customer expectations are met at all times.
  • To complete reasonable extra hours to complete jobs and/or reduce workload.

Person Specifications - Abilities & Skills:

Knowledge

  • Mathematically orientated with a good understanding of geometry and measurements.
  • Detailed knowledge of customer care and customer relationship management.
  • Detailed knowledge of soft/consultative sales and quotation conversion techniques.
  •  Knowledge of the self-adhesive label industry would be desirable but not essential to the role as full training will be provided.

Skills

  • Excellent French Speaking skills
  • Excellent telephone manner & presence.
  • Good command of the French language, in written and verbal terms and good comprehension.
  • Good ability to communicate clearly and concisely.
  • Good time management skills with the ability to work under pressure.
  • Demonstrable problem-solving skills and ability to find answers/solutions.
  • Able to learn, retain and apply knowledge acquired through training.
  • Active Listening skills
  • Complete quality work at all times regardless of the volumes of work.
  • Maintain a high level of attention to detail at all times.
  • IT literate and able to use and/or learn standard and proprietary software and more specifically, proficient in use of Power point, Word, Outlook, Excel.

Experience

  • Soft sales / customer service experience.
  • Demonstrable experience in managing work flow / distribution of work

Qualities

  • Ability to stay calm during periods of high level of pressure
  • Ability to swiftly adapt and respond positively to change
  • Ability to maintain a positive, “winning/can do” attitude at all times.
  • Ability to manage competing priorities.
  • Ability to adapt to different situations and provide constructive feedback and suggestions to management.
  • Ability to take ownership and see a task through to completion even though some aspects of the task will be carried out by other team members
  • Ability to multi-task, deal with competing priorities and effectively delegate to meet SLAs and maintain customer satisfaction.
  • Ability to empathise with customers and provide appropriate solutions.
  • Ability to work with and understand technical information, processes and parameters.
  • Quick learner with ability to apply their knowledge (acquired through training) to different situations.

Remunerative Package

  • 70K to 100K Per Month
  • Performance Related Pay (Communications Effectiveness; Conversions & TO) paid after completion of probationary period
  • Holiday - 22 Days per Annum (Inc.Public Holidays) + additional length of service allowance.

Hours Of Work

  • 12:00 pm – 9:00 pm (Monday – Friday) 

نوکری کی تفصیلات

کل عہدے:
2 آسامیاں
نوکری کی شفٹ:
دوپہر
نوکری کی قسم:
نوکری کا مقام:
Mughalpura, لاہور, پاکستان
جنس:
کوئی ترجیح نہیں
کم از کم تعلیم:
انٹرمیڈیٹ / اے لیول
کیریئر کی سطح:
تجربہ کار پیشہ ور
کم از کم تجربہ:
2 سال
اس سے پہلے درخواست دیجیۓ:
نومبر ۰۵, ۲۰۲۱
تاریخِ اِشاعت:
اکتوبر ۰۴, ۲۰۲۱

Work Environments

Supervisor’s gender:
Female
Percentage of female coworkers:
10-19%
Flexible work time:
No
Remote work option:
No
Transport allowance:
No
Dedicated vehicle / Pick-and-Drop:
No
Overnight travel requirement:
Not at all
کم معلومات دیکھئے نوکری کی مکمل تفصیلات پڑھیں

آپ کو کس حوالے سے برتری حاصل ہے؟

اپنے بارے میں ہماری پیشہ ورانہ رائے اور تقابلی جائزہ حاصل کیجیۓ
اپنی سی وی کو موءثر بنانے کیلئے ہماری ماہرانہ مشاورتی ٹیم سے رابطہ کریں
روزی پریمیئم کو آزمائیں

AA WEB SOLUTIONS (SMC -PRIVATE) LIMITED

انفارمیشن ٹیکنالوجی · 11-50 ملازمین - لاہور

pAA Web Solutions provide back office and IT support for Green Technologies Ltd. Based in UK & Europe who manufacture plain and printed labels in both roll and sheet formats for B2B and B2C customers, across a broad range of market sectors and industry types. The company, trading as AA Labels has be ...مزید پڑھیں

ملتی جلتی نوکریاں

Customer Care Representative

Hannan Towing & Recovery, لاہور, پاکستان
دسمبر ۰۸, ۲۰۲۱ شائع ہوئی

Customer Care Representative

IGET Solutions Pvt Ltd, لاہور, پاکستان
نومبر ۲۷, ۲۰۲۱ شائع ہوئی

Customer Care Representative

PNY Trainings, لاہور, پاکستان
نومبر ۲۲, ۲۰۲۱ شائع ہوئی

Customer Care Representative

Karma Software Solutions, لاہور, پاکستان
نومبر ۲۰, ۲۰۲۱ شائع ہوئی
تمام دیکھیں