Assistant Manager - Call Center Operations
Abacus Consulting
لاہور ، پاکستان
اپریل ۲۷, ۲۰۱۸ شائع ہوئی 946 نے دیکھا
اس نوکری کیلیۓ درخواست دیجیۓ
بند کریںنوکری کی تفصیل
Abacus Consulting is looking for energetic and self motivated Assistant Manager, who can work in s with company's values and deliver exceptional customer services. Job description is appended below and may not limit to;
• Proactively manage efficient team delivery and output within agreed service levels and business targets.
• Effectively manage business processes within the team to ensure customer excellence and accurate flow of information to internal sources.
• Resolve escalated enquiries and complaints, taking responsibility for the action required where necessary.
• Conduct return to work interviews after absenteeism.
• Conduct call monitoring either by listening into recorded calls or live calls and subsequently undertakes coaching sessions with team members.
• Capable of manage team leads.
• Capable to manage conversation with clients. Responsible for all the communication.
• Regularly appraise and review staff in line with company methodology i.e. ABU.
• Ensure training and development plans are maintained for all team members.
• Take direct control of team retention levels. Use company methodology and own initiatives to ensure retention targets are achieved.
• Provide motivation and management of the team members in order to maintain required levels of retention, attendance and operational excellence.
• Provide clear and constructive feedback to both good and bad performers.
• Take direct control of team retention levels. Use company methodology and own initiatives to ensure retention targets are achieved.
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Abacus Consulting
pFor over 23 years, Abacus Consulting has been offering cutting-edge business solutions helping organizations to transform their visions into realities through a combination of latest business methodologies and technological tools. The business value offered by Abacus Consulting has a deep scale, is ...مزید پڑھیں
