یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Assistant Manager Quality Assurance

AM Quality Assurance will be responsible for managing the quality standards in the contact center. He will be responsible for ensuring the quality standards are unto mark in order to avoid any issue in the delivery of the daily operations.

Responsibilities

Monitor customer service performance at the agent and project level
Continuously come up with plans to improve Quality across project
Identify training needs and organize training to meet quality standards
Help agents improve their performance with specific instructions and constant support
Design Training Programs that relate & contribute towards strategic goals
Ensure day to day Quality operations are managed effectively & efficiently
Conduct audits as per defined guidelines and sampling for transaction monitoring
Create and publish regular reports with management and clients (daily, weekly, monthly)
Identify gaps and conduct feedback and refresher sessions with agents to improve quality of calls
Drive calibration sessions with internal or external with client
To conduct quality induction for new hire batch
Provide employees with training and coaching to help them improve their calls handling skills
Track the performance of employees to identify trends and make sure they meet performance goals
Review current standards and policies, drive process improvement initiatives
Keep records of quality reports, statistical reviews, and relevant documentation
Analyze the data gathered, plan accordingly to improve quality & Customer experience

Education and Experience:

Minimum Graduate (Preferably in Business Administration ) with 4-5 years of experience in Quality Assurance in BPO Industry/ Contact centre or some other IT Industry .
Fluent with English Communication and confident personality ,
Flexible with timings and work routine (6 Days a week).
Salary Range (100k -150k with other benefits i.e. PF, IPD, OPD, EOBI, Fuel)

مہارتیں

Record Keeping1 Training & Coaching Quality Induction Performance Evaluation Monitoring Skills

نوکری کی تفصیلات

صنعت:

انفارمیشن ٹیکنالوجی

شعبہِ افعال:

معیار کی ضمانت (QA)

کل عہدے:

1 اشاعت

نوکری کی شفٹ:

گردشی

نوکری کی قسم:

مستقل

محکمہ:

Operations

نوکری کا مقام:

لاہور, پاکستان

جنس:

کوئی ترجیح نہیں

کم از کم تعلیم:

بیچلرز

کیریئر کی سطح:

تجربہ کار پیشہ ور

تجربہ:

4 سال - 5 سال

اس سے پہلے درخواست دیجیۓ:

جولائی ۱۰, ۲۰۲۳

تاریخِ اِشاعت:

جون ۰۹, ۲۰۲۳

Abacus Consulting

انفارمیشن ٹیکنالوجی · 1001-1500 ملازمین - لاہور

پیروی کریں

For over 23 years, Abacus Consulting has been offering cutting-edge business solutions helping organizations to transform their visions into realities through a combination of latest business methodologies and technological tools. The business value offered by Abacus Consulting has a deep scale, is industry focused and technology driven with a world class delivery capability. We help clients transform their businesses and be the market leaders. We offer a wide range of products and services, including strategy consulting, privatization and public-private partnerships, mergers, acquisitions and divestitures, business advisory services, sector search and research, environmental advisory services, SAP implementation and education, enterprise performance management, supply chain & operations management, application development and management, mobile applications, business process outsourcing, organization design and development, HR surveys, change management and HR functional solutions./p