یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

IVR Executive

Abacus Consulting

مئی ۰۷, ۲۰۲۱ شائع ہوئی 9 نے دیکھا

Job Description

Must have expertise in studying customer journey at IVR level, along with identifying areas of improvement
Must have knowledge of IVR CR formulation, development & tracking
Must have expertise in timely identification & rectification of issues & challenges being experienced across IVRs
Must have experience in working closely with Process design and Insights Team & making changes in prompts as per updates received
Must have experience in designing IVR structures from customer perspective
Must have experience in carrying out complete IVR testing, prompts, sms, content Ability to track and resolve issues at IVR
Must have strong analytical, conceptual and problem-solving skills Proficient in the use of Microsoft Office products ( Word, Excel, Power Point)Exposure to project management, leading IVR projects- is a plus
Must have expertise in designing Visio flows for IVR Must have the ability to Identify inconsistencies and recommend modifications to improve the (complete) customer experience at IVR

مہارتیں

Visio Flows Microsoft Office Products CR Formulation Development & Tracking IVR

نوکری کی تفصیلات

صنعت:

انفارمیشن ٹیکنالوجی

شعبہِ افعال:

کمپیوٹر نیٹ ورکنگ

کل عہدے:

1 اشاعت

نوکری کی شفٹ:

پہلا پہر

نوکری کی قسم:

مستقل

نوکری کا مقام:

لاہور, پاکستان

جنس:

کوئی ترجیح نہیں

کم از کم تعلیم:

بیچلرز

ڈگری کا عنوان:

Bachelors’ degree in IT/Computer Science or relevant field.

کیریئر کی سطح:

تجربہ کار پیشہ ور

کم از کم تجربہ:

3 سال

اس سے پہلے درخواست دیجیۓ:

جون ۰۸, ۲۰۲۱

تاریخِ اِشاعت:

مئی ۰۷, ۲۰۲۱

Abacus Consulting

انفارمیشن ٹیکنالوجی · 1001-1500 ملازمین - لاہور

پیروی کریں

For over 23 years, Abacus Consulting has been offering cutting-edge business solutions helping organizations to transform their visions into realities through a combination of latest business methodologies and technological tools. The business value offered by Abacus Consulting has a deep scale, is industry focused and technology driven with a world class delivery capability. We help clients transform their businesses and be the market leaders. We offer a wide range of products and services, including strategy consulting, privatization and public-private partnerships, mergers, acquisitions and divestitures, business advisory services, sector search and research, environmental advisory services, SAP implementation and education, enterprise performance management, supply chain & operations management, application development and management, mobile applications, business process outsourcing, organization design and development, HR surveys, change management and HR functional solutions./p