یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Social Media Moderator

Abacus Consulting

اپریل ۰۷, ۲۰۲۰ شائع ہوئی 16 نے دیکھا

Abacus Consulting is looking for energetic and self motivated Social Media Moderator, who can work in accordance with company's values and deliver exceptional results

Responsibilities:

Respond back to customer queries and complaints received on (FB, Twitter, Youtube, etc).
Maintain a healthy C-SAT (customer satisfaction) score.
Call back D-SAT (Dis-satisfied) customers and address their grievance ensuring CFL (closed feedback loop)
Responsible to maintain Avg 95% RR (response rate)
Responsible to maintain Avg 13mins RT (response time).
Responsible to call back customers for verification/confirmation on assigned queries.
Highlight wrong/mishandled responses – take the Ownership and help team achieve targets/KPIs
Must have separate Facebook/Gmail id
Good awareness of Brand positioning and Brand Image Management
Keep abreast with the latest information with respect to the products, policies and procedures of the competitors for effective customer handling
Able to work under tight deadlines and pressure situations / Able to transit positive attitude in team

Functional Skills:

Solid oral and written communication skills to relate technical ideas/concepts
Solid Business communication and analysis skills
Innovate and think critical to add value
Ability to manage and prioritize multiple activities at one time
Proficient in Word, PowerPoint, Excel, Microsoft Project and Microsoft Visio
Proactive and result oriented
Change and constant renewal
Motivated and self-driven
Professional attitude and appearance

مہارتیں

Microsoft Project Microsoft Visio Adobe Premiere Pro Business Communication Analytical Skills

نوکری کی تفصیلات

صنعت:

انفارمیشن ٹیکنالوجی

شعبہِ افعال:

خدمتِ خریدار ومعاونتِ صارف

کل عہدے:

21 آسامیاں

نوکری کی شفٹ:

گردشی

نوکری کی قسم:

مستقل

محکمہ:

Corporate IT

نوکری کا مقام:

Ghari Shahu, لاہور, پاکستان

جنس:

کوئی ترجیح نہیں

کم از کم تعلیم:

بیچلرز

ڈگری کا عنوان:

Marketing/Mass Communication

کیریئر کی سطح:

نوآموز

تجربہ:

غیر تجربہ کار - ایک سال سے کم

اس سے پہلے درخواست دیجیۓ:

جون ۰۸, ۲۰۲۰

تاریخِ اِشاعت:

اپریل ۰۷, ۲۰۲۰

Abacus Consulting

انفارمیشن ٹیکنالوجی · 1001-1500 ملازمین - لاہور

پیروی کریں

For over 23 years, Abacus Consulting has been offering cutting-edge business solutions helping organizations to transform their visions into realities through a combination of latest business methodologies and technological tools. The business value offered by Abacus Consulting has a deep scale, is industry focused and technology driven with a world class delivery capability. We help clients transform their businesses and be the market leaders. We offer a wide range of products and services, including strategy consulting, privatization and public-private partnerships, mergers, acquisitions and divestitures, business advisory services, sector search and research, environmental advisory services, SAP implementation and education, enterprise performance management, supply chain & operations management, application development and management, mobile applications, business process outsourcing, organization design and development, HR surveys, change management and HR functional solutions./p