فروری ۲۰, ۲۰۱۹ شائع ہوئی 5 نے دیکھا
- Proactively manage efficient team delivery and output within agreed service levels and business targets.
- Effectively manage business processes within the team, such as time and attendance and ACT reporting, to ensure customer satisfaction and accurate flow of information to internal sources.
- Resolve escalated enquiries and complaints, taking responsibility for the action required where necessary.
- Conduct return to work interviews after absenteeism.
- Conduct call monitoring either by listening into recorded calls or live calls and subsequently undertakes coaching sessions with team members.
- Regularly appraise and review staff in line with company methodology.
- Ensure training and development plans are maintained for all team members.
- Take direct control of team retention levels. Use company methodology and own initiatives to ensure retention targets are achieved.
- Provide motivation and management of the team members in order to maintain required levels of retention, attendance and operational excellence.
- Provide clear and constructive feedback to both good and bad performers.
- Disseminates information received from client contact point to the team members as soon as possible and ensure that the team members are fully briefed on information received.
Responsibilities
- Ensure information security, legal and contractual compliance within operations through awareness and trainings of their teams
- Communicate IS related issues and IS incidents to Senior Management
- New and existing information in soft form or hard form is classified, labeled, controlled and secured as described in the appropriate IS procedures
- Utilize the authorizations and accessibilities provided in compliance with ISMS requirements by following policies and through use of procedures and guidelines available
- Perform / Support Risk Assessment process and ensure Risk Treatment and Business Continuity implementation and plans within their area of operations
- Ensure that their teams follow acceptable usage of assets and services guidelines
- Ensure that all violations are reported immediately to relevant authorities for appropriate on-time actions (inclusive of disciplinary actions)
نوکری کی تفصیلات
Abacus Consulting
For over 23 years, Abacus Consulting has been offering cutting-edge business solutions helping organizations to transform their visions into realities through a combination of latest business methodologies and technological tools. The business value offered by Abacus Consulting has a deep scale, is industry focused and technology driven with a world class delivery capability. We help clients transform their businesses and be the market leaders. We offer a wide range of products and services, including strategy consulting, privatization and public-private partnerships, mergers, acquisitions and divestitures, business advisory services, sector search and research, environmental advisory services, SAP implementation and education, enterprise performance management, supply chain & operations management, application development and management, mobile applications, business process outsourcing, organization design and development, HR surveys, change management and HR functional solutions./p
آپ کو کس حوالے سے برتری حاصل ہے؟
ملتی جلتی نوکریاں
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Ali Aziz
CEO
Shopistan
Muzammil Baig
Digital Marketing Manager
IT Services Group
Aqib Irshad
Head of HR, Training & OD
FINCA
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Zohaib Ali
Marketing Manager
Digital Online Devices
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
