یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Customer Service Representative

Ability Pvt Ltd

درخواست بھیجیں

PKR. 25,000 - 30,000/Month

Customer Service Representative

Must have a strong command of the English language, both written and spoken.
Must hold a minimum of 1 year to 2 years of experience with an international call center.
Strong customer service orientation.
Good arithmetic and computing skills.
Good analytical skills with an appetite for learning.
Quality conscious with attention to detail.
Excellent interpersonal skills and confidence level to communicate with international customers and stakeholders.
Ability to perform under stress.
Familiar with the use of business applications for routine operations.
Readiness to maintain flexible timings to serve global clientele across different time zones.
Has the ability to complete tasks in a timely manner.
Great logical and verbal reasoning skills.
Ability to think outside the box.
Ability to work both independently and as part of a team.

Your responsibilities will include but are not limited to the following tasks:

Provide customer support through inbound/outbound calls
Handle customer concerns/complaints in a courteous and professional manner and within established guidelines, escalate as necessary.
Demonstrate strong domain knowledge and communicate accurate information to the customers.
Use the ticketing system and other software to enter and maintain relevant data.
Coordinate and follow up on customer inquiries with relevant stakeholders to timely close open tickets.
Meet all performance metrics on a regular basis.
Maintain data confidentiality
Take product and industry-specific quizzes on a regular basis to exhibit strong command of the domain.