یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Customer Service Executives

Advanced Premier Technologies Corp

لاہور ، پاکستان

درخواست بھیجیں

ستمبر ۲۵, ۲۰۱۹ شائع ہوئی 5 نے دیکھا

We "Advanced Premier Technologies Corporation) USA based company looking to have a customer service repersentive for our printing Business in our local office located at Lahore.

Must be good at speaking writing in English with 2-5 years’ experience, his/her responsibility will be answering telephone calls and to other office works,

Experience:

Call Center: 1 year (Preferred)
Excel: 1 year (Preferred)
Customer Relationship Management: 1 year (Preferred)
Customer Service: 1 year (Preferred)
Product Based Customer Support: 1 year (Preferred)

KNOWLEDGE, SKILLS AND ABILITIES

Understand our customers’ needs and listen and resolve issues as best you can professionally. Respond to order related issues, status of orders, general customer inquiries, and/or customer complaints.
Good computer skills; ability to self-motivate; excellent people and customer service skills required.
Answer high volume incoming customer service and order support calls, and e-mails.
Process orders through available systems in a timely manner according to company guidelines. Demonstrate consistently a professional company image through phone and e-mail interaction.

SPECIFIC RESPONSIBILITIES

Accurately process customer orders into CRM systems according to internal processes in a timely manner.
Obtain and record all information relevant to customer interactions.
Provide pricing and shipping information.
Maintain price files.
Resolve order entry/shipping errors.
Accurately, quickly and courteously receive incoming customer telephone calls and e-mails, and extract the maximum amount of essential information in a minimum amount of time.
Accurately and quickly utilize computer-aided CRM, customer relationship management system tools to create cases, and manage customer order and product issues.
Serve as an information resource to internal customer. Locate requested information through additional sources.
Observe customer survey and feedback operations providing appropriate best practice responses

Working Days: