Afiniti uses data science to enhance human interactions in large enterprises by efficiently pairing customers with company representatives. Our current main focus is improving contact center interactions in fields ranging from telecommunications to healthcare to banking to hospitality. To ensure we’re delivering value, we measure performance using a real-time control group – routing a portion of calls using the client’s existing system and the majority of calls using our data-scientist-designed pairing strategies. Clients are billed on our incremental improvement, so model quality is central to our product.
As a member of the AI R&D team, you’ll develop modeling, simulation, and validation tools to support our AI production team. The particular challenges of our domain require applying a wide range of classical to cutting-edge techniques – often with extensive tailoring – to build models and statistically validate their predicted performance. This involves careful analysis of complex environments and the ramifications of a change to our real-time pairing systems. The R&D team works intimately with our production data scientists, so the role can involve assisting with particularly tricky client models and developing new strategies to address complicated metrics or routing structures. You’ll also work with our engineering teams and developers to write our real-time call-tracking and pairing systems in addition to our modeling and monitoring infrastructure.
This position reports to the Director of AI R&D.
Job Responsibilities and Requirements
Pluses
Education
Experience
Travel Requirements
Relocation Available
Afiniti Software Solutions Pvt Ltd/p