یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Quality Assurance Officer

Aftab Currency Exchange Ltd

اگست ۲۴, ۲۰۲۱ شائع ہوئی 9 نے دیکھا

Company Background

ACE Money Transfer, a UK based Multinational & is providing Money Transfer Services to its customers from all across the UK & Europe in 100 countries around the Globe.
We have a diverse customer base of more than 1 million.
Our head office is located in Manchester, UK, and has a Liaison Office in Kharian, Pakistan.
We have 15 dedicated departments working in our Liaison office.
We are looking for 'Call Quality Assurance officer' to be part of our dynamic team of Call Quality Assurance team based in Kharian.

Proficient with Microsoft or Google Suite

Fluency in English Language (Listening, Writing, Reading and Speaking)

Candidate having call center experience would be given preference.

Highly adaptable to an ever-changing environment
Ability to work with different personalities, learning styles, objectives, and strengths to motivate and drive the best solutions
Collaborative, non-confrontational, well-thought written and verbal communication style that promotes growth
Positive attitude in and out of the workplace
Strong focus on the “why” and the “how”
Total ownership in everything you do
Build and maintain interpersonal relationships
Prioritize multiple responsibilities to meet deadlines
Strong attention to detail
Proven track record of meeting and exceeding expectations
Self-starter with ability to thrive with minimal supervision
Knowledge of compliance risks related to a financial industry and a call center
Experience building and growing a QA group a plus

Job Post Description

Position Summary

The primary purpose of job is to monitor and analyze the calls/chats of all company staff to ensure the performance standard and customer interactions are up to mark.
CQA Officer also identify any training or coaching need for staff based on monitoring of their call/chat logs. Integrity
Officers must be honest and straightforward in all their activities.
This further implies that they shall not, knowingly be associated with any activity or other information where it either contains a false or misleading statement or contains statements of information furnished recklessly or any information that is required, is omitted on purpose.

Confidentiality

Officers will not only keep information confidential or a secret, but also take all reasonable steps to preserve confidentiality.
All information obtained or generated by the CQA Department is assumed confidential and should not be disclosed to anyone other than the stakeholders as per SOPs General Purpose
Responsible for ensuring a product or service meets the established standards of quality including reliability, usability and performance.

Job Responsibilities :

Devise sampling procedures and directions for recording and reporting quality data (Internal/External)
Sharing calls and chats based on duration of listening to properly manage workload
Maintain calls and chats logs to report daily working
Monitor calls/chats critically to highlight the variances in services
Based on the call/chat analysis highlight the problem calls and chats
Creating daily calls/chat report to highlight the problem calls
Ensure staff voice quality and product knowledge is up to mark

مہارتیں

Record Keeping Keen Listener Fluetn in English

نوکری کی تفصیلات

صنعت:

بینکنگ / مالیاتی خدمات

شعبہِ افعال:

معیار کی ضمانت (QA)

کل عہدے:

2 آسامیاں

نوکری کی شفٹ:

دوپہر

نوکری کی قسم:

مستقل

نوکری کا مقام:

کھاریاں, پاکستان

جنس:

مرد

کم از کم تعلیم:

بیچلرز

کیریئر کی سطح:

تجربہ کار پیشہ ور

کم از کم تجربہ:

1 سال

اس سے پہلے درخواست دیجیۓ:

ستمبر ۲۵, ۲۰۲۱

تاریخِ اِشاعت:

اگست ۲۴, ۲۰۲۱

Aftab Currency Exchange Ltd

بینکنگ / مالیاتی خدمات · 201-300 ملازمین - کھاریاں

پیروی کریں

Aftab Currency Exchange Ltd. is a UK incorporated Company that is part of the well-established Aftab group companies and has been operating in the North West of England since 2002. Our head office was the starting point of the UK success story when we commenced business with retail clients and two business associates we now have our London branch in South West London and have over the past 9 years expanded our coverage through the use of agents across the UK and now boosts a network of more than 280 business associates and agents using the Aftab Currency Exchange name which we have worked hard to maintain our credibility and trusts within the Pakistani community.