Under the guidance of the Manager of Technical Services the individual will be responsible for:
1. performs diagnostics of network issues, provides support for service desk staff.
2. updates and maintains network documentation, assigns ip addresses, saves device configurations.
3. configures network devices for new deployments per direction of senior staff, configures replacement network devices from backup configuration files.
4. assists with the administration and maintenance of IP based telephony systems, such as provisioning handsets, setting up extensions, supporting user requests.
5. assists in supporting network servers and internal corporate servers.
6. assists in user desktop issues, helps with computer software installation, solves email access and routing issues, assists with desktop backup and archiving.
7. for day to day operational tasks such as proactive maintenance, management, monitoring performance, incident and problem management, security, and backup and recovery across the network infrastructure.
Experience in a majority of specific skills:
.