Aptech Pakistan is looking for technically skilled candidates with excellent interpersonal skills for the technical support position. Technical support officers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.

Moreover, technical support officers need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication.

Responsibilities:

  • Identifying hardware and software solutions.
  • Troubleshooting technical issues.
  • Diagnosing and repairing faults.
  • Resolving network issues.
  • Installing and configuring hardware and software.
  • Speaking to customers to quickly get to the root of their problem.
  • Providing timely and accurate customer feedback.
  • Talking to customers through a series of actions to resolve a problem.
  • Following up with clients to ensure the problem is resolved.
  • Replacing or repairing the necessary parts.
  • Supporting the roll-out of new applications.
  • Providing support in the form of procedural documentation.
  • Managing multiple cases at one time.
  • Testing and evaluating new technologies.
  • Conducting electrical safety checks on equipment.
  • Knowledge of office 365 is mandatory.

Requirements:

  • Degree in computer science or information technology.
  • Certification in Microsoft, Linux, or Cisco is advantageous.
  • Prior experience in tech support, desktop support, or a similar role.
  • Proficiency in Windows/Linux/Mac OS.
  • Experience with remote desktop applications and help desk software.
  • Attention to detail and good problem-solving skills.
  • Excellent interpersonal skills.
  • Good written and verbal communication.

نوکری کی تفصیلات

شعبہِ افعال:
کل عہدے:
2 آسامیاں
نوکری کی شفٹ:
پہلا پہر
نوکری کی قسم:
محکمہ:
Center Coordination
نوکری کا مقام:
SMCH Shahrah-e-Faisal, کراچی, پاکستان
جنس:
مرد
کم از کم تعلیم:
بیچلرز
کیریئر کی سطح:
نوآموز
کم از کم تجربہ:
1 سال
اس سے پہلے درخواست دیجیۓ:
مارچ ۰۴, ۲۰۲۳
تاریخِ اِشاعت:
فروری ۰۳, ۲۰۲۳

Work Environment

Supervisor’s gender:
Male
Percentage of female coworkers:
20-29%

Aptech Pakistan

انفارمیشن ٹیکنالوجی · 11-50 ملازمین - کراچی

APTECH Computer Education, one of the leading vocational training institutes of Karachi, offers positions for those who are willing to learn and assist in the learning of others. We offer a relaxed working environment, where you not only give knowledge to others but we also encourage our faculty to never stop their own quest for knowledge. .

آپ کو کس حوالے سے برتری حاصل ہے؟

اپنے بارے میں ہماری پیشہ ورانہ رائے اور تقابلی جائزہ حاصل کیجیۓ
اپنی سی وی کو موءثر بنانے کیلئے ہماری ماہرانہ مشاورتی ٹیم سے رابطہ کریں
روزی پریمیئم کو آزمائیں

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