یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Support Engineer

Arcana Info

جولائی ۲۹, ۲۰۱۹ شائع ہوئی 2 نے دیکھا

Provide support on a shift basis (8 or 12 hours shift as per roaster, including weekends)
To be available on-site for support (no off-site option available)
Understand the severity and criticality of the reported issue, for timely resolution
Make a decision for routing the issue properly to the concerned team member for resolution
Communicate status of progress or issue to client and internal teams
Provide detailed RCA (Root Cause Analysis) to the client and internal teams (after issue resolution)
Bide to agreed SLAs with client
Researching different solutions to provide the best fit for the client.
Able to perform basic unit testing
Applies all relevant standards and procedures to own work.
Accurately records own time and accurately reports progress on own work
Complies with all confidentiality and non-disclosure policies and/or agreement & ensure the security of information at all times

Skills:

Basic knowledge of Telecom industry, Financial Services and Operations in telecom
Strong troubleshooting and algorithmic skills
Ability to understand the end to end picture of the Implementation
Understanding of the low-level OS, network and system operations
Good programming skills in Java/XML/Shell Scripting Foundational knowledge of SQL (Oracle / MySQL)
Good understanding of Object-Oriented Programming, Web Services
Strong communication skills
Good to have (not mandatory) knowledge of Integrations via Middleware products, Mobile Applications, Web Applications, Protocols, SOAPUI, JMeter, Postman

مہارتیں

Operational Tasks Handling Supervision qualities Production Quality Monitoring

نوکری کی تفصیلات

صنعت:

بی پی او

شعبہِ افعال:

خدمتِ خریدار ومعاونتِ صارف

کل عہدے:

1 اشاعت

نوکری کی شفٹ:

گردشی

نوکری کی قسم:

معاہدہ

محکمہ:

Apps & Software Development

نوکری کا مقام:

اسلام آباد, پاکستان

جنس:

کوئی ترجیح نہیں

تعلیم:

بیچلرز صرف

ڈگری کا عنوان:

Computer Sciences/Software Engineering

کیریئر کی سطح:

نوآموز

تجربہ:

ایک سال سے کم - 1 سال

اس سے پہلے درخواست دیجیۓ:

اگست ۳۰, ۲۰۱۹

تاریخِ اِشاعت:

جولائی ۲۹, ۲۰۱۹

Arcana Info

بی پی او · 11-50 ملازمین - اسلام آباد

پیروی کریں

One Call Bpo is the leading Client-Centric Business Process Outsourcing Company, specializing in Mortgage Loan processing, Insurance Claim processing and Data Entry Outsourcing Processing & Transaction processing services. We assist our clients by managing their business processes to world-class standards, while saving 25% to 50% annually and allowing them to focus on much more important activities. To provide a seamless extension of our client's customer relationship management process by being a premier provider of customer acquisition, customer care, and retention services.