Customer Service Managers connect our valued clients to AIS services.
As a customer success champion, you will be responsible for enhancing customer relationships and becoming a trusted customer advisor to further AIS Solutions through the customer experience journey.
Serve as the first customer touch point for inquiry, order receipt, and updates through closure. Oversee the escalation handling activity as the point for any queries with customers. You will represent AIS's customer interest within the company and ensure vital internal stakeholders are delivering a world-class customer experience.
This role focuses primarily on driving adoption, integration, and continued expansion of our solutions into customers' daily order decisions and ensuring the retention strategy of key-customer accounts.
You will be a crucial voice for building and delivering on the Customer Success Plans and delivering all AIS agreed-upon milestones. The customer success plan will align customer needs with the AIS product roadmap.
You will maintain the most precise customer relationship insight and timely communicate risk avoidance and mitigation messages with the AIS leadership team.
Key Duties
Qualifications
Asian Inspection Services Pvt Ltd has been in business since August 1974, registered as a private company. Asian is also registered as a member of Karachi Chamber of Commerce & Industry, since 1975. The company stands as an approved and registered Inspection Company by Pakistan Standard Quality Control Authority (PSQCA) and have also been certified for quality assurance in compliance with ISO 9001:2008 and ISO/IEC 17020:1998. Asian Inspection is one of the leading independent inspection companies in South Asia and has over 40 years experience in the inspection of agricultural and manufactured products within Pakistan and through associates worldwide. We are on the approved panel of inspectors of various government & autonomous corporations in Pakistan and foreign-based clients and international organizations. GLOBAL NETWORK: The global economy has resulted in levels of complexity within the business environment, and organizations are undergoing various changes. Presently the world of competitive foreign trade is protecting itself by engaging services of an independent inspection agency for pre-shipment inspection and testing of goods and / or equipment and hence competing globally. As an impartial third party agent, we are established to play a very essential and pivotal role and are resourced to offer global clients a comprehensive and dedicated range of professional services, which enhances business between the buyer and sellers, serving to build up confidence level between the two. Asian Inspection has worldwide coverage and has associates and agents in all major trading countries. ROLE OF ASIAN INSPECTION – CUSTOMER FOCUS: Asian Inspection comprises of a cohesive group of technically qualified, trained and experienced quality inspectors ready to undertake multistage inspection that is aimed at quality assurance and attending to all inspection assignments with care to ensure shipment of goods as per contractual requirement. Our main objective is to identify and understand our customer’s needs, by designing value added services that proactively minimizes risks and ensures business sustainability. Asian endeavors to surpass customer’s satisfaction and win their lasting contentment. COMPANY IMAGE: Staff quality, geographic coverage of activities and technical expertise are the factors defining the viability and credibility of Asian Inspection Services in achievement of business excellence. We are resourced to offer global clients with excellence and uncompromising dedication to client’s requirements that we can truly fulfill our mission. Asian provides pre-shipment inspection, post arrival inspection, survey and loading supervision services in a broad spectrum of traded goods. The services we offer are as comprehensive as our clients are varied. We have executed numerous pre-shipment and post arrival inspection contracts since 1974. We check and test the products that consumers around the world rely on countless times, in their everyday lives. We believe that only through professional excellence and uncompromising dedication to client’s requirements that we can truly fulfill our mission. We aim at eliminating risk factor and enhancing your corporate image.