Sr. HR & Recruitment Officer

Company Overview:

AUA Solutions is an international BPO Business Process Outsourcing company offering services to USA and Europe clients. We provide a gamut of marketing data services within the realms of Software Consultancy and IT Enabled BPO/ Computer Services including: software customization, data digitization, phone-based software data validation, data cleansing, and CRM management, targeted contact list development, online data collection, email marketing, web research and data entry services as well as other back office and non-core functions for its clients worldwide. Operational since 2006, AUA Solutions is ranked amongPakistan’s Top 100 IT & IT Enabled BPO Services companies by Pakistan Software Export Board (IT & Telecom Ministry).

Job Opportunity:

We are currently seekingan energetic and entrepreneurial-minded FEMALE who is keen to make an impact within a fast paced IT-Enabled enterprise, within the fields of People Operations & Human Resources. This Sr. HR & Recruitment Officerwill help execute programs that scale and grow the employee experience at AUA, working within and outside the HR division actively coordinating with the team leaders& senior management to drive People, Operations, and Recruiting initiatives.The ideal candidate will be a goal-getter, self-starter, great in communication and business writing, has experience owning HR projects end-to-end.

IMPORTANT: Please review complete details and agree to basics outlined below before applying to this post

Job Functions:

• Get One Month training in our Web Research and Phone Verification Divisions and understand our BPO Operations
• Own all aspects of the employee lifecycle; from recruitment, to offer letter generation and onboarding, from employee experience & data management to offboarding
• Responsible for selective yet aggressive talent acquisition including: identifying creative ways of sourcing CVs of potential candidates, managing talent pipeline, creating job posts and posting them on multiple social media and job search portals.
• Screening CVs, conducting Phone Interviews to further shortlist the candidates for office interviews, confirming appointments, and performing office based interviews
• Handle all day-to-day HR responsibilities of a small, but growing organization, including maintenance of attendance rosters, employee records & databases, issuing job letters, and ensuring compliance with regards to best HR practices and legal requirements
• Work on special People Initiatives (including creating reports, presentations, analyzing and tracking data) in coordination with senior management and operations team to better enhance the employee experience,  talent retention& employee development
• Manage employee benefit coverage details specifically insurance ( health, maternity, disability, life coverage) and be a point of contact between employees and insurance firm
• Work closely and within the cross functional teams to understand, analyze and evaluate the operational requirements of clients and challenges faced by employees to better understand the people needs.

·         Management of Employee Appraisal Process including designing performance metrics, tracking performance, and administering the entire performance review process every six months

• Provide support to employees in various HR-related topics such as leaves, insurance, and compensation as well as counsel on grievances& harassment,and implement disciplinary proceduresto resolve any issues that may arise

·         Report to Senior Management and supervise junior HR personnel on a regular basis and in future be smart and capable enough to grow and take full responsibility of the HR division

Job Requirements:

• Work 11:00am  to 8:00pm, using own conveyance.
• Excellent fluency in written and spoken English along with a Light accent
• Strong communication, counseling and persuasive Skills
• Business Writing, Analytical, Presentation & Project Management Skills
• Understanding of general employment laws, human resources policies, and procedures
• Desire to work as a team with a results driven approach in a fast paced environment
• Must be a people person, and have a flair for HR management and development
• Possess computer literacy and keyboarding skills.
• Bachelors/Masters in HR preferred, additional HR training a Plus.
• Must have 2-4 experience in HR & recruitment field; preference will be given to applicants with prior international BPO/IT/call center industry experience

Job Compensation & Other Details

Salary: 30,000

Bonus: Annual Bonus (performance based)

Increments: Every Six Months (performance based)

Benefits: Paid Personal/Emergency Leaves, Timely pay, and with time Annual Awards Function, Health, Maternity, Disability & Life coverage, Loan Facility, BC Program, Higher Education Assistance, Growth & Promotions, etc

Job Timings: 11:00am  to 8:00pm and Saturdays 9:00am to 1:30pm (Sunday Closed)

Gender : Female

Job Type: Full-time