یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Customer Support Specialist International - Team Lead

Basecamp Data Solutions

ایک سے زیادہ شہر، پاکستان

درخواست بھیجیں

نومبر ۱۱, ۲۰۱۷ شائع ہوئی 3 نے دیکھا

Summary/Objective

The customer service team leader position is responsible for providing quality and efficient customer service to customers through the daily management of a team of employees to include hiring, motivating, recognizing and rewarding, coaching, counseling, training, and problem solving. Additionally, the position is responsible for assisting the manager with development, analyses and implementation of staffing, training, telemarketing, scheduling and reward/recognition programs.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Provides daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner.
Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.
Provides statistical and performance feedback and coaching on a regular basis to each team member.
Writes and administers performance reviews for skill improvement.
Is available for employees who experience work and/or personal problems providing appropriate coaching, counseling, direction and resolution.
Ensures employees have appropriate training and other resources to perform their jobs.
Responds to and resolves employee relations issues expressed by team members.
Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.
Addresses disciplinary and/or performance problems according to company policy.
Prepares warnings and communicates effectively with employees on warnings and makes effective/appropriate decisions relative to corrective action as required.
Assists the manager with daily operation of the call center to include the development, analyses and implementation of staffing, training, telemarketing, scheduling and reward/recognition programs.
Works as a member/leader of special or ongoing projects that are important to area/process improvement.
Shares continual responsibility for deciding how to manage the employees, ensuring calls are handled efficiently and effectively.
Establishes work procedures and processes that support the company and departmental standards, procedures and strategic directives.
Uses appropriate judgment in upward communication regarding department or employee concerns.

Competencies

Communication Proficiency.
Customer/Client Focus.
Leadership.
Organizational Skills.
Performance Management.
Problem Solving/Analysis.
Technical Capacity.

مہارتیں

Conservation Awareness RESTful APIs Training Developement Analytical عمليات خدمة العملاء

نوکری کی تفصیلات

صنعت:

انفارمیشن ٹیکنالوجی

شعبہِ افعال:

خدمتِ خریدار ومعاونتِ صارف

کل عہدے:

1 اشاعت

نوکری کی شفٹ:

دوپہر

نوکری کی قسم:

مستقل

نوکری کا مقام:

اسلام آباد, حیدرآباد, کراچی, پاکستان

جنس:

کوئی ترجیح نہیں

کم از کم تعلیم:

بیچلرز

کیریئر کی سطح:

تجربہ کار پیشہ ور

کم از کم تجربہ:

3 سال

اس سے پہلے درخواست دیجیۓ:

دسمبر ۱۲, ۲۰۱۷

تاریخِ اِشاعت:

نومبر ۱۱, ۲۰۱۷

Basecamp Data Solutions

انفارمیشن ٹیکنالوجی · 101-200 ملازمین - حیدرآباد, اسلام آباد, کراچی

پیروی کریں

We provide data management solutions for clients. We offer the cost benefits of offshore resourcing with the peace of mind and quality of dedicated local management. We design intelligent data management systems to maximize efficiency and robustness of client businesses. Our key business and systems analysts work with clients locally to develop the right data systems customers' need, not elaborate systems that hinder operational flexibility and efficiency. A major benefit our clients get with us is our local business and systems analysts match the client business needs with smart system designs to deliver optimal solutions for both short-term and long-term client goals.