Operations Manager (HealthCare)

The Healthcare Operations Manager (HOM) will be serving in a leadership role to oversee all the operations conducted here at Buch International Hospital, Multan (BIH). The individual will be expected in their role to manage and supervise all sub-ordinates and engage in building a healthy and comfortable environment at the hospital. Added to that, we are expecting to hire an individual who is compassionate and reasonable in their leadership style displaying a non-discriminatory and a professional behaviour with all the employees and any external parties (such as patient visitors) that they come across.

Key Duties & Responsibilities

The Healthcare Operations Manager (HOM) will be directly reporting to the COO. The duties of the HOM include, but are not limited to, the following:

• Manage the daily operations of the hospital incorporating excellent communication and leadership skills.
• Lead the operations staff in the preparation and effective implementation of the quarterly and annual budgets.
•  Bridge gap between the operations department and other BIH units (for eg., between the doctors and department managers)
•  Experienced in evaluating efficiency of current process and procedures currently implemented.
•  Recommend any changes that might be benefiting BIH and improving its operating functionality.
•  Knowledge of the different healthcare operations and resourceful on assisting in the completion of those tasks.
•  Practice self-compliance of all relevant polices and advising the same for all staff, and supervising the operations dept (and other collaborating depts, such as Finance, Legal/ Governmental, HR and Admin) in concern to that.
•  Report any concerning actions/ topics to the HR dept and ensuring steps taken.
•  Familiar with the required healthcare rules and regulations in Pakistan, and a determination to learn additional relevant information.
•  Excellent public speaking skills and ensure effective conveying of information.
•  Detail oriented and qualified to review operations policy.
•  Manage training sessions for staff, and conduct training sessions as required
•  Conduct supervision of, and provide assistance to tasks conducted in other departments as assigned by COO and/ or other C-Suite Executive, such as but not limited to the HR department, Finance department, Legal/Governmental and Admin department
•  Experience in preparing extensive schedules and carry out other clerical tasks as need be.
•  Capable of displaying flexibility in work routine, and work longer in certain times of heavy work load
•  Excellent decision making skills with proper judgement and/ or analysis conducted.
•  Evaluate the plan and action strategies of all under lying departments
•  Lead (and assist as required) in the financial model implementation at the hospital
•  Present conflict management in the operations department and all other areas as required, including between clinical and non-clinical staff.
•  Knowledge on legal/ governmental matters and relevant healthcare matters in Pakistan, and coordinating with the Hospital attorney for situations that need it.
•  Provide analytical skills on the accounting and financial data.
•  Research and work towards betterment and growth of the organization.
•  Participate in maintaining an excellent reputation of the hospital.
•  Ensure adhere to the operating budget for all corresponding departments.
•  Partake in ensuring quality care being offered to patients. Steps concerning that can comprise of but are not limited to the following:
•  Promoting Patient Right and Responsibilities and performing annual reviews in coordination to the Healthcare rules and regulations of Pakistan.
•  Coordinating with the Medical Director for effective usage of emergency codes.
•  Leading the Assistant Manager HR and providing guidance with licensure verification of the clinical staff hired
•  Ensuring compliance with all patient-relevant policies and addressing to any patient or their family’s/ legal associates’ concerns
•  Generate monthly reports for evaluation by the COO
•  Performance of a variety of tasks as addressed by the COO/ C-Suite Executive.

 PersPeron Specifications

• Academic Qualification: Master’s Degree required (MBA in Healthcare or others Masters in Healthcare highly preferred)
•  Past Experience: Minimum of 7 years of professional experience, including at least 3 years of management experience and 3 years of experience directly related to Hospital Operations
•  Excellent leadership skills
•  Conflict management
•  Highly skilled in communication (both verbal and nonverbal)
•  Excellent Proficiency in English and Urdu