یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Contact Center Executive

Cheetay Logistics (Pvt.) Ltd.

نومبر ۰۹, ۲۰۲۱ شائع ہوئی 3 نے دیکھا

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns

• De-escalate situations involving dissatisfied customers, offering patient/excellent assistance and support

• Guide customer through troubleshooting, navigating the CRM/DASHBOARD or using the products or services

• Review customer accounts, providing updates and information about Order status ,Order billing, warranties and other account items

• Collaborate with other call center professionals to improve customer service

• Handling and resolving customer complaints regarding product sales to customer service problems.

• Processing orders, and applications requested by the customers.

• Identifying, escalating priority issues, and reporting to the high-level management.

• Completing call notes and call reports as necessary and updating them in the CRM/ Order dashboard

• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.

• Other duties as assigned by Supervisor.

• Meeting daily contact center KPIs

• Working hours for this job will be 9 hours 6 days a week in any shift, i.e. morning or evening.

مہارتیں

Order Processing Collaboration Troubleshooting Support Analysts Query Handling

نوکری کی تفصیلات

صنعت:

تقسیم اور رسد

شعبہِ افعال:

خدمتِ خریدار ومعاونتِ صارف

کل عہدے:

6 آسامیاں

نوکری کی شفٹ:

گردشی

نوکری کی قسم:

مستقل

نوکری کا مقام:

لاہور, پاکستان

جنس:

کوئی ترجیح نہیں

کم از کم تعلیم:

انٹرمیڈیٹ / اے لیول

کیریئر کی سطح:

نوآموز

کم از کم تجربہ:

ایک سال سے کم

اس سے پہلے درخواست دیجیۓ:

دسمبر ۱۰, ۲۰۲۱

تاریخِ اِشاعت:

نومبر ۰۹, ۲۰۲۱

Cheetay Logistics (Pvt.) Ltd.

تقسیم اور رسد · 540 ملازمین - لاہور

پیروی کریں

Cheetay is an NOW-Commerce marketplace platform that has been one of the biggest disruption forces of the Pakistani market. Cheetay has multiple verticals including Grocery, Food, Pharma and Dairy. Our Grocery Operations span 5 dark stores across Lahore. Food, Grocery, Pharma..... kya chahiye?