یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Technical Support Specialist (Level I-III)

Clinicfone

ایک سے زیادہ شہر، پاکستان

درخواست بھیجیں

اپریل ۲۱, ۲۰۲۱ شائع ہوئی 19 نے دیکھا

We are Hiring “ Remote Technical Support Specialist (Level I-III)”

Work From Home

Key Responsibilities

Configure client workstations, laptops, and servers, you may be required to call the client and guide them through video call for physical setups.
Perform remote tech support troubleshooting of hardware, software and networking issues for various clients, you will need to have an understanding of how hardware is physically set up as you may have to guide the client through a video call for troubleshooting.
Perform Level 1 tech support fixes at the desktop level, including installing and upgrading software, implementing file backups, resolving faxes and printer compatibility and settings issue and configuring systems and application.
Monitor central ticketing system to ensure timely resolution of issues.
Document all changes to client environments and record calendar
Apply industry “Best Practices” to all client sites.
Follow checklists to ensure a consistent result for routine and common tasks.
Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/intranet to aid in problem resolution.
Call other Technical Supports and work in collaboration to provide resolutions to client’s issues
Other duties as assigned by management.

Must-Have

Ability to multi-task in a team environment essential
Ability to work under pressure with tight deadlines
Ability to conduct research into a wide range of computing tech support issues
Ability to effectively prioritize and execute tasks in a high-pressure environment
Ability to absorb and retain information in a fast-paced environment
Must possess exceptional customer service orientation
Must possess and demonstrate excellent verbal and written English communication skills
Must possess and demonstrate excellent interpersonal skills is a must as this is a customer-facing role
Proven technical, analytical, and problem-solving tech support skills
Highly self-motivated and directed with a passion for technology and I.T.

What Are the Technical Requirements?

Hands-on with installing, configuring, administering and troubleshooting a wide range of desktop hardware and software (Windows XP, Windows 7, Windows 8, Windows 10) as well as Apple OS X

Experience with using Microsoft Office Suite including 2007, 2010, 2013 and 2016
Know how with Remote Control Software such as AnyDesk and Remote Desktop Connection
Knowledge of troubleshooting printers, scanner, and various other peripherals
Knowledge of troubleshooting and supporting mobile devices iPhone, iPad, Android, and Blackberry
Knowledge of Microsoft Exchange, Office 365, Gmail, and other emailing apps
Knowledge of installing, configuring, administering and troubleshooting Linux is a plus point
Basic Knowledge of networking concepts

What Would Be Some Bonus Items?

Cisco/Microsoft/CompTIA certifications would be a big asset
Experience with Remote Monitoring and Management tools
Prior experience with a Managed Services Provider (MSP)

Desired Skills & Experience:

Ability to Work from 9 AM – 5 PM EST, Mon-Sat, with occasional after-hours work and on-call required
Own computer (Minimum: i5 6th Gen, 8GB RAM, 128SSD, Licensed Win 10 Pro)
Clean Background with No Criminal Record. (Need to Validate through a Police Certificate)
Bachelors in Computer Science / Information Technology
Must achieve an industry certification within 6 months of employment
Ability to Work from Home in a dedicated and quite space
Must be effective at Multitasking and Problem solving
Professional & Reliable
Attention to Detail