یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Customer Services Representative

We, Connexis are one of the leading providers of vehicle/asset tracking and fuel Monitoring solutions for businesses and individuals across Pakistan and the MENA region. We spent over a decade creating an AVL/GPS tracking system with a web-based reporting tool that is comprehensive, easy to use and above all affordable.

Connexis, with its seasoned team of experts, assisted by veteran and adept technical personnel assure best of the customized services and easy-to-use solutions that deliver amazing user experiences, best-in-class functionality, and enterprise scalability.

Job Summary

We are seeking organized and friendly Customer Services Representatives to join our growing team and provide top-notch service to our customers over the phone, in person, and using written communications. In this role, you will interact directly with our customers to answer questions, solve problems, provide education, and maintain our company's reputation for high-quality service.

Duties and Responsibilities

Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure Escalation/resolution
Contribute to team effort by accomplishing related results as needed
Manage large amounts of incoming/outgoing calls
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Follow communication procedures, guidelines, and policies
Resolve customer complaints via phone, email, mail, or social media
Greet customers warmly and ascertain problem or reason for calling
Suggest solutions when a product malfunctions
Utilize computer technology to handle high call volumes
Providing introductory information to new customers
Ensuring that customers are satisfied with products or services
Troubleshooting common issues with a product or service
Working with a team of CSRs and other departments to find appropriate solutions

Requirements and Qualifications

Bachelor’s Degree or equivalent
1+ years’ of experience in a customer service-related role
Excellent written and verbal communication skills
Ability to foster and maintain relationships
Organizational skills with the ability to manage numerous projects and priorities at once
Positive, service-oriented attitude
Ability to thrive in a fast-paced and sometimes high-pressure environment
Basic computer skills and excellent phone disposition
Working knowledge of CRM
Focus on quality and attention to detail
Good time-management skills
Critical-thinker and problem-solver
Ability to work with minimal supervision

مہارتیں

Customer Service Skills Customer Relationship Management Record Keeping Answering Inquiries

نوکری کی تفصیلات

صنعت:

انفارمیشن ٹیکنالوجی

شعبہِ افعال:

خدمتِ خریدار ومعاونتِ صارف

کل عہدے:

5 آسامیاں

نوکری کی شفٹ:

گردشی

نوکری کی قسم:

مستقل

نوکری کا مقام:

Raiwind Road, لاہور, پاکستان

جنس:

کوئی ترجیح نہیں

عمر:

20 - 30 سال

کم از کم تعلیم:

بیچلرز

کیریئر کی سطح:

نوآموز

کم از کم تجربہ:

1 سال

اس سے پہلے درخواست دیجیۓ:

جون ۲۵, ۲۰۲۳

تاریخِ اِشاعت:

مئی ۲۴, ۲۰۲۳

Work Environment

Supervisor’s gender:

Either

Percentage of female coworkers:

20-29%

Connexis Pvt Ltd.

انفارمیشن ٹیکنالوجی · 101-200 ملازمین - لاہور

پیروی کریں

Connexis is a leading provider of vehicle and asset tracking solutions for business and individuals across Pakistan and middle east. We have spent over a decade creating GPS tracking system with a web-based reporting tool that are comprehensive, easy to use and most of all AFFORDABLE. Our GPS tracking devices and management system are world class one of the most feature packed yet affordable solutions available on the market today. We provide a complete reliable, robust and high quality hardware utilizing GPS, GPRS, GSM, SMS, and innovative technologies. During 2009 prior to forming Connexis Private Limited, our team concentrated exclusively on live tracking system for law enforcement and rescue services. The goal in forming Connexis was to bring to market the first truly live tracking product at economical price. We are dedicated to providing the best products and support in the industry, delivering real value for your money. We are customer focused and seek to provide the best solution for your needs and can customize solutions to fit your requirements. Connexis fleet management can help you affordably meet the mandates at each phase and gain valuable insight from your fleet....