اس نوکری کیلیۓ درخواست دیجیۓ

بند کریں

نوکری کی تفصیل

We are looking for a Level 1 Support Engineers who are smart, driven, curious, and empathetic, going out of their way to help customers and not resting until a problem is solved. 

Basic Responsibilities

  • Assisting customers with Level 1 Support questions: help desk tickets, in-app live chat, and phone.
  • Escalating issues to Tier 2/3 Technical Support and development teams as necessary
  • Work in a team environment 7x24x365 with the ability to function with independent discretion during rotating shift work.
  • Ensure inquiries are responded within established timeframes and support service levels are achieved.
  • Pair Support and working closely with colleagues to learn and teach new technologies and support techniques.

Requirements

  • Excellent English written, verbal, and listening skills to convey complex technical issues to concerned stakeholders correctly for resolution.
  • Effective communication of technical solutions to non-technical customers.
  • Strong analytical and troubleshooting skills
  • Experience with a CRM or tracking system, extra consideration given for ServiceNow experience.
  • At least 2+ years, as a front-line agent experience in a technical support environment.
  • Bachelor’s degree in computer science, electronics engineering or other engineering or technical discipline is required.

Additional consideration provided for individuals with the following experience:

  • Experience supporting a variety of platforms (Windows, Linux, Unix)
  • DevOps experience in AWS and/or Azure.
  • Knowledge of TCP/IP networking, load balancing, firewalls, HTTP, SSL, DNS, DHCP.

نوکری کی تفصیلات

کل عہدے:
2 آسامیاں
نوکری کی شفٹ:
گردشی
نوکری کی قسم:
نوکری کا مقام:
جنس:
کوئی ترجیح نہیں
کم از کم تعلیم:
بیچلرز
کیریئر کی سطح:
تجربہ کار پیشہ ور
تجربہ:
1 Year - 5 Years
اس سے پہلے درخواست دیجیۓ:
دسمبر ۰۴, ۲۰۱۹
تاریخِ اِشاعت:
نومبر ۰۴, ۲۰۱۹
کم معلومات دیکھئے نوکری کی مکمل تفصیلات پڑھیں

آپ کو کس حوالے سے برتری حاصل ہے؟

اپنے بارے میں ہماری پیشہ ورانہ رائے اور تقابلی جائزہ حاصل کیجیۓ
اپنی سی وی کو موءثر بنانے کیلئے ہماری ماہرانہ مشاورتی ٹیم سے رابطہ کریں
روزی پریمیئم کو آزمائیں

Cooperative Computing

انفارمیشن ٹیکنالوجی · 11-50 ملازمین - کراچی

Cooperative Computing is a US based business-focused technology services company that helps organizations create demonstrated business value through the use of technology. By helping the enterprise develop and execute on technology strategies that help drastically reduce operating costs or drive cri ...مزید پڑھیں

ملتی جلتی نوکریاں

IT Support Engineer

Afiniti Software Solutions Pvt Ltd, لاہور, پاکستان
دسمبر ۲۴, ۲۰۱۹ شائع ہوئی