یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Application Support Engineer - L1

Cooperative Computing

نومبر ۰۴, ۲۰۱۹ شائع ہوئی 5 نے دیکھا

We are looking for a Level 1 Support Engineers who are smart, driven, curious, and empathetic, going out of their way to help customers and not resting until a problem is solved.

Basic Responsibilities

Assisting customers with Level 1 Support questions: help desk tickets, in-app live chat, and phone.
Escalating issues to Tier 2/3 Technical Support and development teams as necessary
Work in a team environment 7x24x365 with the ability to function with independent discretion during rotating shift work.
Ensure inquiries are responded within established timeframes and support service levels are achieved.
Pair Support and working closely with colleagues to learn and teach new technologies and support techniques.

Requirements

Excellent English written, verbal, and listening skills to convey complex technical issues to concerned stakeholders correctly for resolution.
Effective communication of technical solutions to non-technical customers.
Strong analytical and troubleshooting skills
Experience with a CRM or tracking system, extra consideration given for ServiceNow experience.
At least 2+ years, as a front-line agent experience in a technical support environment.
Bachelor’s degree in computer science, electronics engineering or other engineering or technical discipline is required.

Additional consideration provided for individuals with the following experience:

Experience supporting a variety of platforms (Windows, Linux, Unix)
DevOps experience in AWS and/or Azure.
Knowledge of TCP/IP networking, load balancing, firewalls, HTTP, SSL, DNS, DHCP.

نوکری کی تفصیلات

صنعت:

انفارمیشن ٹیکنالوجی

شعبہِ افعال:

خدمتِ خریدار ومعاونتِ صارف

کل عہدے:

2 آسامیاں

نوکری کی شفٹ:

گردشی

نوکری کی قسم:

مستقل

نوکری کا مقام:

کراچی, پاکستان

جنس:

کوئی ترجیح نہیں

کم از کم تعلیم:

بیچلرز

کیریئر کی سطح:

تجربہ کار پیشہ ور

تجربہ:

1 سال - 5 سال

اس سے پہلے درخواست دیجیۓ:

دسمبر ۰۵, ۲۰۱۹

تاریخِ اِشاعت:

نومبر ۰۴, ۲۰۱۹

Cooperative Computing

انفارمیشن ٹیکنالوجی · 101-200 ملازمین - کراچی

پیروی کریں

Cooperative Computing is a business-focused Digital Transformation company that helps organizations create demonstrable business value through the use of technology. We help Enterprises across the globe to develop and execute technology strategies that drastically reduce operating costs or drive critical competitive advantage, Cooperative Computing ensures your business can obtain the desired ROI or has a valid exit strategy that can be executed with little or no risk. With a systematic approach and a well-vetted partner network, Cooperative Computing can tackle the most complicated and sophisticated business issues that require technical experience and depth that is rare in today’s chaotic technology marketplace. In today’s financially demanding marketplace, no services business executive (whether internal or external services) can be limited by not having a clear vision of services provided, costs for these services transparently mapped out, and a strategy to continuously improve these costs or increase the value of the service. Join us and let the journey to value creation begin!