یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Service Desk Engineer - Level 1

Cooperative Computing

ستمبر ۳۰, ۲۰۲۲ شائع ہوئی 306 نے دیکھا

We are seeking a young, highly charged, strong tech-savvy person to fulfill our requirement for Service Desk Engineer Level 1.

Responsibilities:

Identify and assess customers’ needs to achieve satisfaction
Taking ownership of customer issues reported and seeing problems through to resolution
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Identify the appropriate response and strategy to solve customer issues as quickly as possible
Provide prompt and accurate feedback to customers
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Monitor the event alerts, notify the concerned team, and process the requests from the end-users to level 2 and 3 support engineers.
Monitor the metric alerts, and performance-related issues like high CPU utilization, and high Memory utilization.

Technical Requirements:

1 to 2 years of working experience as Customer Support Executive / Support Desk Engineer/
Must be familiar with ITSM model-based ticketing systems i.e. Jira, Freshservice, Servicenow, etc
Should have excellent knowledge in alert Monitoring, Reporting, and Escalations
Should have a basic understanding of any cloud platform like AWS, Azure, GCP
Possess excellent written and verbal communication skills in English

Qualification:

BSCS/MSCS/BSIT/BSSE or related field

مہارتیں

Customer Care Representation Cloud Platform Support Desk

نوکری کی تفصیلات

صنعت:

انفارمیشن ٹیکنالوجی

شعبہِ افعال:

خدمتِ خریدار ومعاونتِ صارف

کل عہدے:

3 آسامیاں

نوکری کی شفٹ:

پہلا پہر

نوکری کی قسم:

مستقل

نوکری کا مقام:

کراچی, پاکستان

جنس:

کوئی ترجیح نہیں

کم از کم تعلیم:

بیچلرز

ڈگری کا عنوان:

BSCS/MSCS/BSIT/BSSE

کیریئر کی سطح:

نوآموز

کم از کم تجربہ:

ایک سال سے کم

اس سے پہلے درخواست دیجیۓ:

اکتوبر ۳۱, ۲۰۲۲

تاریخِ اِشاعت:

ستمبر ۳۰, ۲۰۲۲

Diversity Inclusion:

We value diversity of our employees. All qualified applicants will receive fair consideration without regard to genders or socio-economic backgrounds.

Cooperative Computing

انفارمیشن ٹیکنالوجی · 101-200 ملازمین - کراچی

پیروی کریں

Cooperative Computing is a business-focused Digital Transformation company that helps organizations create demonstrable business value through the use of technology. We help Enterprises across the globe to develop and execute technology strategies that drastically reduce operating costs or drive critical competitive advantage, Cooperative Computing ensures your business can obtain the desired ROI or has a valid exit strategy that can be executed with little or no risk. With a systematic approach and a well-vetted partner network, Cooperative Computing can tackle the most complicated and sophisticated business issues that require technical experience and depth that is rare in today’s chaotic technology marketplace. In today’s financially demanding marketplace, no services business executive (whether internal or external services) can be limited by not having a clear vision of services provided, costs for these services transparently mapped out, and a strategy to continuously improve these costs or increase the value of the service. Join us and let the journey to value creation begin!