Reporting Relationship (State job/position title to whom an employee in this job reports to)
HOD
5. Jobs directly supervised (By an employee in this position)
6. JOB SUMMARY (State briefly the principal purpose of the job i.e. what the job is expected to accomplish)
The Social Media Manager serves as the primary business contact for the client and is responsible for client satisfaction. The department is expected to consistently provide excellent customer services to accounts, as well as represent client needs and goals within the organization to ensure quality. In addition, the KAE builds relationships with clients to encourage new and repeat business opportunities.
7. AUTHORITIES ASSIGNED (State authorities delegated for financial matters or other decisions if applicable)
Assigned from time to time by Managing Director
8. JOB SPECIFICATIONS (State the qualifications, experience and competencies, an employee in this position possesses to carry out this job).
WORK EXPERIENCE (State nature and duration of work experience required)
1-2 years experience managing content and production for high traffic websites
KNOWLEDGE AND COMPETENCIES (State skills, abilities and traits required)
9. DESCRIPTION OF DUTIES/RESPONSIBILITIES
List duties under two separate headings, REGULAR AND PERIODIC DUTIES. Use a numbered statement for each duty. Make each statement as detailed as necessary to show clearly what is entailed. (Use another blank sheet if required)
(a) REGULAR DUTIES/RESPONSIBILITIES
Client end
· Agency end
(b) PERIODIC DUTIES/RESPONSIBILITIES
§ Job assignments can change from time to time.
10. ANY OTHER FACTOR: (Please identify other aspects of the job that significantly impact upon the employees in this job e.g. specialized equipment used, extraordinary working conditions, internal/external customers etc.
Confident but humble, Cresset is a family of over 200 Strategic Thinkers, Creative Minds, Tech Geniuses, and Digital/Social Media Wizards! 5 Global offices and 11 departments make us the client's #1 choice of full-service Digital Agency. We are a system's driven firm with a core belief: human-capital is our biggest asset!