یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

L1 Customer Support Engineer - Remote Work

Crossover Market Inc

مارچ ۲۲, ۲۰۱۹ شائع ہوئی 2 نے دیکھا

PKR. 250,000 - 300,000/Month

L1 Customer Support Engineer ($30K/year) - Remote Work

At Crossover, we are firm believers that customers deserve to be heard, cared for and treated with respect. This is the foundation for delivering world-class service. We are in search of those higher-level agents that possess technical expertise and are masters at delivering exceptional customer service.

Responsibilities:

Our agents are passionate, smart and understand that world-class service is not just about solving the problem. It’s about the experience. We put our customers first. As a Level 1 Customer Support Engineer, you will be the cornerstone of this philosophy.

This is a remote position, and therefore superb written and verbal communication skills are vital to success. Our agents must be able to communicate effectively and professionally with our customers while utilizing their technical experience and knowledge to resolve issues to reach high-quality service.

To excel in this position you will need to:

Have strong English oral and written communication skills
+2 years as a front-line agent supporting software products
Perform at a high level solving at least 15 tickets per day
Know how to write knowledge base articles and step by step guides
Be open to learning multiple products across multiple technologies at the same time
Be well versed in current software support practices and tools including troubleshooting, issue tracking, and ticket management

Have basic to intermediate technical knowledge in the following technologies/languages:

SQL Server
Oracle DBs
Unix/Linux
Networking
Windows Server administration
SharePoint
Web Servers

Previous Telco experience is highly desirable

نوکری کی تفصیلات

صنعت:

انفارمیشن ٹیکنالوجی

شعبہِ افعال:

انجینرنگ

کل عہدے:

1 اشاعت

نوکری کی شفٹ:

پہلا پہر

نوکری کی قسم:

مستقل

نوکری کا مقام:

All Cities, پاکستان

جنس:

کوئی ترجیح نہیں

کم از کم تعلیم:

بیچلرز

کیریئر کی سطح:

تجربہ کار پیشہ ور

کم از کم تجربہ:

2 سال

اس سے پہلے درخواست دیجیۓ:

اپریل ۲۳, ۲۰۱۹

تاریخِ اِشاعت:

مارچ ۲۲, ۲۰۱۹

Crossover Market Inc

انفارمیشن ٹیکنالوجی · 2001-2500 ملازمین -

پیروی کریں

Crossover is redefining the way people work. Brick and mortar offices are history. The future of our global workforce will be built from teams collaborating from every corner of the world. We have embarked on an expedition to find and engage with that talent. Crossover has developed a unique method of finding, curating, and managing remote contractors. Our platform connects customers to the worlds best talent for both technical and non-technical employment. But we don’t just find the best, we also provide the tools, training, and relationship building support to ensure success for long term growth.