یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

L2 Customer Support Architect - Remote Work

Crossover Market Inc

فروری ۲۱, ۲۰۱۹ شائع ہوئی 12 نے دیکھا

PKR. 500,000 - 600,001/Month

We are looking for professionals who want to work for a support team, unlike any other support organization. We want to build a team with the exceptional few IT professionals who can couple their technical acumen with their exceptional verbal and written communication skills.

L2 Customer Support Architects enjoy working on complex issues and the challenge that comes with escalated tickets. It is essential to have a deep understanding of software support tools and strong technical skills. World class service is more than solving the issue, it’s about providing the customer with an experience. L2 agents are expert communicators and strive for high-quality scores.

As our innovative problem solvers and masters of de-escalating issues, your core responsibilities include, but are not limited to the following:

Deliver a world-class experience in each ticket interaction providing in-depth technical support

Continuously learn to support multiple products across multiple technologies.

Proactively help customers and L1 colleagues by getting in front of problems and potential issues.

Meet and exceed weekly production and quality goals.

Participate in our very own ‘pair support program’ and share knowledge with colleagues.

Write knowledge base articles

Solve customer issues that L1 Customer Support Engineers could not solve

To excel in this position you will need to:

Have a Bachelor’s degree or equivalent

Have perfect spoken and written English

+4 years as a front-line agent supporting software products

Be able to write basic scripts in various programming languages (from automating jobs to creating connectors)

Demonstrate an intermediate to advanced understanding of the following:

Windows or Unix/Linux Server

Network and Web servers

SQL Queries

SSH/Sudo Commands

Sharepoint - Intermediate

Active Directory/SSO/SAML/LDAP

Java / JavaScript / CSS / HTML

Asynchronous Transaction/Event Processes

Interpret/Understand Monitoring/Graphing Tools

Analysis of Log Files - Intermediate minimum

Be a master in troubleshooting, issue tracking, and ticket management

Be able to write specs/documentation/knowledge base articles

Be a fast learner, proactive, sharp thinker, investigative and dedicated to solving customers issues

نوکری کی تفصیلات

صنعت:

انفارمیشن ٹیکنالوجی

شعبہِ افعال:

سافٹ ویئر اور ویب ڈویلپمنٹ

کل عہدے:

1 اشاعت

نوکری کی شفٹ:

پہلا پہر

نوکری کی قسم:

مستقل

نوکری کا مقام:

All Cities, پاکستان

جنس:

کوئی ترجیح نہیں

کم از کم تعلیم:

بیچلرز

کیریئر کی سطح:

تجربہ کار پیشہ ور

کم از کم تجربہ:

4 سال

اس سے پہلے درخواست دیجیۓ:

مارچ ۲۲, ۲۰۱۹

تاریخِ اِشاعت:

فروری ۲۱, ۲۰۱۹

Crossover Market Inc

انفارمیشن ٹیکنالوجی · 2001-2500 ملازمین -

پیروی کریں

Crossover is redefining the way people work. Brick and mortar offices are history. The future of our global workforce will be built from teams collaborating from every corner of the world. We have embarked on an expedition to find and engage with that talent. Crossover has developed a unique method of finding, curating, and managing remote contractors. Our platform connects customers to the worlds best talent for both technical and non-technical employment. But we don’t just find the best, we also provide the tools, training, and relationship building support to ensure success for long term growth.