یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

IT Support Engineer Level 2

D-Factor

ایک سے زیادہ شہر، پاکستان

درخواست بھیجیں

اپریل ۲٦, ۲۰۲۲ شائع ہوئی 22 نے دیکھا

This is a remote job - You will be assigned to work with an IT company in the UK and required to work remotely (i.e., from home/ your own premises) during UK working hours. You must have a proper set up to be able to work remotely.

Background

Clients in industries ranging from financial, manufacturing, engineering, consulting rely on our services and support to run their critical business infrastructure and provide them with fully managed IT services.

We care deeply about the quality and rigour of our work. This translates into an uncommon commitment to quality, and we are proud that our clients and team members will attest to this. We see opportunities to learn and improve every time we do something. We are problem solvers, and we all do whatever needs to be done to make the work happen – nobody is afraid to ‘do the dishes’.

This will be a challenging and rewarding role. You will be part of not just the D-factor family but also part of the extended family for our clients, with whom we have very close working relationships. You will be working directly with our CEO and other senior team members to help deliver top-class projects and managed services to our clients.

If you want to continue to build on your breadth of experience dealing with all aspects of an IT organisation, you’re in the right place. No two days will be the same here.

Technical Skills

You will have broad experience across the SME tech stack that gives you the ability to participate in all stages of User, PC and Server support as well as projects (Excluding planning and specification), installations, deployment and configuration, documentation, ongoing support, troubleshooting.

Networking skills across routing, switching & WiFi to support networks serving 10 users to 300 users. Subject matter high level knowledge of VLANs and WiFi setup and troubleshooting using multiple vendors including Watchguard, Netgear, Unifi and Mikrotik.

Windows Server including virtualisation with Hyper-V

Storage in a virtualised environment

Database familiarity with MS SQL Server

Desktop skills including Office 365 and familiarity with a broad range of Line of Business applications including those with complex requirements.

Cloud skills including Microsoft 365 and Azure. With training and certifications in these.

ITIL standards and the day to day application of these

Our Tech Stack

Networking: Watchguard, Netgear, HP,

End User Computing (Windows + some Mac)

Office 365 including InTune

Azure (AzureAD, Virtual Machines)

Autotask + Ncentral + IT Glue

Windows Server

Responsibilities

ServiceDesk Cover as part of a small Level1/2 Pod of call answerers and ticket responders.

Triage Tickets and ensure SLAs are met

ServiceDesk Ticket resolutions within SLAs

Participate in projects and migrations (Excluding planning and specifications)

Act as a point of escalation on the service desk to complete Service desk tickets.

Constantly contribute to the improvement of technical and operational documentation, policies and procedures. Good processes are a key growth driver and you will help to constantly define and improve processes.

Contribute to the adoption and creation of internal and external technical standards

Promote learning, development and sharing of knowledge within and outside of the team

Encourage and act on any opportunities to improve the way that we deliver services to our clients, for example deeper automation, simplification of process or better communication

Operation of our RMM and MDM tools and platform.

Ensure that the quality of our work is nothing short of first class – every ticket, task & project.

We constantly evaluate new tech, new services and better ways of doing what we do. You must always be learning and exploring new and better ways of doing everything that we do.

Job Type: Full-time