نومبر ۱۰, ۲۰۲۱ شائع ہوئی 6 نے دیکھا
Data Nomad is seeking a remote help desk support lead that will play a leading role in supporting the client’s company with help desk administration, desktop support, hardware, and software setup, and training. The ideal candidate for this position should have good interpersonal skills and enjoy working in a fast-paced environment. You will also need to manage multiple requests, and handle them in a timely manner. Candidates must have strong troubleshooting capabilities, excellent written and verbal communication skills, and the ability to work independently with little to no supervision. The person in this position will work closely with 2 other Desktop Support Specialists; provide guidance and suggestions for improving our processes, automation, and better ways of being proactive. You must genuinely enjoy interacting with and helping people, as the role involves heavy interaction with fellow employees.
Requirements:
- Prior experience supporting Mac OS X and Windows 7/10 in a Windows 2012 & 2016 AD corporate environment.
- Strong knowledge of IT services and applications including, but not limited to Active Directory, network troubleshooting, VPN, anti-virus, and anti-spam/spyware blocking technologies.
- Ability to utilize industry-standard computer image deploy/redeploy systems.
- Troubleshoot and resolve PC and Mac hardware, software, and printer issues.* Smartphone setup and administration
- Requires the ability to prioritize, juggle multiple tasks, and be OK with occasional interruptions.
- Capable of meeting deadlines, and getting things done right the first time.
- 24x7 on-call rotation duty for internal system monitoring and issue resolution
- Ability to train clients on computer hardware, software, and phone system usage.
- Support for remote and traveling clients (laptops, wireless, cell phones, etc.)
- Communicate with vendors, as required, for troubleshooting and scheduling maintenance.
Education and Experience:
- 5+ years of experience providing desktop support for Mac OS X and Windows 7/10 laptops and desktops
- Experience with G Suite, Office 365, AWS, Azure, Z Scaler, and various cloud services and platforms are a plus.
- Experience with user account creation for Windows Active Directory
- Working knowledge of and the ability to support Office 365 applications (especially Outlook)
- Must have experience supporting remote clients using email, chat, and phone support (ScreenConnect, Teamviewer, VPN, RDP)
- Experience with the following is a huge plus: Kaseya BMS, Kaseya VSA, Screenconnect, Okta, Addigy RMM, Datto, Cisco, Ubiquiti, VMware, Fortinet, Intuit, Sage, and various back-office line of business software.
- Experience with Powershell, Bash, and related scripting
Office Timings: 6pm to 2am (Monday-Friday).
Package: 80k-100k (Depend upon Interview)
نوکری کی تفصیلات
Data Nomad (SMC-PVT) LTD
Data Nomad is one of the leading NLP (natural language processing) company which is quickly expanding in its field. Helping our clients shape intelligent applications for real people. Use our network of experts collect and analyze data, for our clients and use it to enhance the human experience. Whether they are deploying virtual assistants, piloting new technology, packaging research into cutting-edge products, or just beginning their machine learning journey, we’re there for them. Data Nomad has worked with multiple internationally renowned companies such as Alibaba, Tencent, iFLYTEK, SpeachOcean, DataTang and ByteDance. And employs more than 200 freelancers around the world such as in Turkey, Indonesia, Russia, Ukraine, Egypt, Germany etc Some of the core services that we provide: Data Creation & Collection Services Demographic Participant Recruitment Do you need to collect data from specific groups of people to train your smart system so it works for everyone worldwide? We recruit, reimburse, and record data for you, all over the world. Logistics and Custom Sites Collecting high-quality data to fuel your AI takes program design experience and logistical finesse. We help you get the planning right, so you can focus on cutting-edge machine learning development. Aggregation and Insights We help you aggregate and analyze your data, uncovering insights that help you make your intelligent machines smarter. Client and Procured Devices Whether you’re building new hardware or creating data using existing technology, you can trust Lionbridge to collect data to your specifications, while keeping your devices and data secure. Data Annotation Services Linguistic Feature Tagging We tag linguistic features for your speech or text analysis, including sentence structure, semantics, part of speech tags, stems, and morphology. Gesture and Expression Labeling We provide natural or standardized descriptions of non-verbal information for direct processing, or as part of a larger
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